OnBoarding
Where can I find the Etsy products that I have imported from Etsy to Shopify?
Once the Etsy products are created on Shopify, they will appear under the “Linked” tab in the Products section of the app (previously, they would have been visible in the “Not Linked” tab). To manage these products in the app and enable automatic ...
What is Edit status, and why products are showing in Edit status?
Edit Status refers to a product's state in the app when it is out of stock on Shopify. According to Etsy's guidelines, when a product goes out of stock on Shopify, the app will automatically inactivate the listing, placing it in the "Edit" status. ...
Why are variant images are not changing on Etsy as per the product variants?
To update variation images based on the selected variants, ensure that the ‘Link Images to Product Variants’ option is mapped in the Profile your product is assigned to! Next, map the appropriate variation option, so that the images update on Etsy ...
I can't see any of my products on my Etsy store. What can be the reason(s)?
There are three common reasons why your products may not be visible on your Etsy store: 1. Etsy Shop Is Not Live: Make sure your shop has completed all Etsy onboarding steps, such as shop setup, listing creation, payment method, and billing setup. To ...
How to upload digital products on Etsy via the CedCommerce Etsy Integration app?
How to upload digital products on Etsy via the CedCommerce Etsy Integration app: Create a profile: Assign only digital products to this profile and fill in all necessary details. Filter by profile: Go to the Products section and filter the products ...
How to link Etsy products with your Shopify products?
1. Manually link Etsy products with Shopify products: If your products don’t have matching SKUs or variations, you’ll need to manually link your Etsy products to Shopify products. Learn more [here]. 2. Products not available in the app (Import from ...
How to create/import products from Etsy to Shopify?
To import products from Etsy to Shopify using the CedCommerce Etsy Integration app: Go to the Products section in the app. Click on the Not Linked tab. From the Not Linked tab, select the products you want to import into Shopify. Click Create on ...
How many variations can I list on Etsy?
You can list up to 70 Options for each Variation Property (where the Max. Variation Property is 2) generating combinations up to 4900 unique variants.
How can I delete some products from the app?
To ensure proper removal of products, you cannot delete them directly on your own. Deleting products requires removing them from the database. If you want your products deleted from the app, please inform our representative about the specific ...
How can I check my 'Not Published' products in the app?
Tp check for ‘Not Published’ products in the CedCommerce Etsy Integration app try one of these two methods: 1. From the Products section filters Go to the Products section in the app. Click More Filters icon (three horizontal bars) in the top-right ...
Why am I seeing the "The Listing Images for this Listing are in an inconsistent order" error?
This error only occurs for existing products on Etsy when you attempt to update changes to the order of images on Shopify. For example, if Image A is set as the main image on Shopify, but Image B is marked as the main image on etsy while updating the ...
Why am I seeing the "Product is not available on Etsy, first upload the product on Etsy for active/inactive" error?
This error occurs when you try to update a product on Etsy that hasn’t been published yet. How to resolve this: To update a product on Etsy, you need to first publish the listing. Once it’s published, you can make updates directly from the app. Steps ...
Why am I seeing the "Physical products can't be uploaded due to the assignment of a digital profile" error?
This error occurs when a digital profile is assigned to products that include physical items. How to resolve this: Go to the Products section of the Etsy Integration CedCommerce App In the All Products tab, select the physical product(s) using the ...
Why is my Etsy order not visible in the app or on Shopify?
Possible reasons why an Etsy order isn’t visible in the app or on Shopify: A. Order isn’t visible in the CedCommerce Etsy Integration App 1. The order isn’t marked as Paid on Etsy. 2. The Etsy connection token is invalid. Reconnect your Etsy shop ...
Why am I seeing the "Invalid receipt ID" or "Invalid Etsy order number" error?
This error occurs when the wrong Etsy shop is connected to the app. How to resolve this issue: Step 1: Check your connected shop Make sure you’re connected to the correct Etsy shop in the app. Step 2: Reconnect your Etsy shop Go to the Settings ...
Why am I getting the "Name can't be blank, Title can't be blank" error, and how can I resolve it?
This error occurs because the product in question has been deleted from Shopify but is still present in the app. Without the product being available on Shopify, the app cannot create the order in Shopify. Steps to resolve the issue: Delete the ...
How to enable "custom order" requests on Etsy?
If you're ready to customize orders when buyers place them, you can enable the Custom Order Request option for your listings. Follow these steps in your Etsy Shop Manager: Go to etsy.com and open your Shop Manager. Click on the Settings icon. ...
How the app will differentiate the Taxes when the order is sent to Shopify?
The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied. The overall amount of tax will be sent and shown in your order in Shopify.
Why aren't my orders being fulfilled on Etsy even after providing the tracking company?
To mark an order as fulfilled on Etsy, a Tracking Number is also required. If you can ship orders without a Tracking Number, you must enable the relevant setting in the app. Once enabled, orders without a Tracking Number can be marked as fulfilled. ...
Why am I getting the "Access denied (not owner)" while connecting my Etsy Shop" error?
This error occurs when you're logged into one Etsy store but trying to connect a different shop. How to resolve this: Make sure you are logged into the correct Etsy store when authenticating the shop name in the app. This will prevent the "Access ...
What products are prohibited on Etsy?
The following product types are restricted or prohibited on “Etsy” : 1. Alcohol, Tobacco, Drugs, Drug Paraphernalia and Medical Drugs. 2. Animal Products and Human Remains. 3. Dangerous Items: Hazardous Materials, Recalled Items and Weapons. 4. Hate ...
What is “Inventory Threshold” in “Etsy App Settings”?
The Inventory Threshold is the minimum stock level you set for an item. When the inventory falls below this threshold, the product will be marked as "Out-of-stock" in the marketplace. Example: If you set the threshold count to 5, once the inventory ...
Why does the app assign a “Custom SKU” to products in the Etsy App Settings?
The app assigns a Custom SKU in the following cases: When variant products don’t have SKUs assigned. When there are duplicate SKUs across products. In such scenarios, the app automatically generates unique SKUs to ensure seamless syncing and avoid ...
I accidentally chose two plans. Can I cancel one?
If you’ve selected a second pricing plan after already opting for one, don’t worry—your first plan will be canceled automatically. As per Shopify’s guidelines, only one recurring plan can be active for a store at a time. Shopify will adjust the ...
What does the error 'no product found for this profile, please verify the weight range in the assigned shipping template' mean? How do I resolve this?
This error occurs when the weight range set in the assigned shipping template does not match the weight of any products in the selected profile. How to resolve it: Go to the Templates page from the app menu. Find the shipping template you want to ...
Can I connect two Etsy stores with the App?
Yes, you can connect two Etsy stores to the app, but not simultaneously. At any given time, the app supports only one connected Etsy store. If your current Etsy shop gets suspended, you can connect a second store to the app. To reconnect a new store: ...
Why am I getting 'couldn't find your shop with this user ID' or 'can't find shop with user ID' errors?
The possible reasons for getting the errors 'couldn't find your shop with this user ID' or 'can't find shop with user ID' are: 1. If you are getting one of these errors while connecting your Etsy shop with the App, it indicates that your Etsy shop is ...
Why am I getting the "Etsy Shop Name should be Unique" error when connecting my Etsy Shop?
"Etsy Shop Name should be Unique" Error: This error occurs when you try to connect the same Etsy Shop to multiple Shopify Stores. Key Takeaway: Each Etsy Shop can only be linked to one Shopify Store at a time. Why this happens: Unique Identifiers: ...