OnBoarding
How does a free plan work?
In a free plan, you can manage an overall limit of 20 products from Shopify to Etsy and Etsy to Shopify and can manage 10 orders/month. The product limit is for one time only. In case, you are exceeding the limit of products and order management i.e ...
How do I update product images on Etsy?
If you have added or updated images for your products in your Shopify store & synced in the application, you need to follow the below steps in order to update the same on Etsy: Visit the 'All Products' section under the 'Products'. Select the ...
How do I manually set orders as fulfilled/completed.
If you already shipped the orders from Shopify store and order is still showing incompleted on Etsy then you need to run "Sync shipped orders" from the App's order section by selecting the order.
How can we update our listing titles on Etsy?
It is recommended that you should update the Product Titles on Shopify, sync those updated titles inside the app and re-publish the product to update the same on Etsy as the application considers Shopify as the centre of all management. However, if ...
How can I reconnect to my new Etsy Shop?
If your old Etsy shop is suspended or you have connected to a wrong Etsy shop and want to connect to a new Etsy Shop, you need to connect with the support team over the live chat or via the mail so that the respective person can review your reconnect ...
How can I publish my Shopify products on Etsy ??
In order to publish your products on Etsy you need to follow these steps:- Make sure you have completed the profiling part for your products before publishing them on Etsy. Visit the “All Products” section under ‘Products’ Select the products that ...
How can I make changes in bulk to my products?
To make changes to your products in bulk, follow the below steps: 1. Visit the “Products” section from the left navigation menu bar. 2. Click on the “Export” button. A pop-up will appear as shown below: 3. Select the fields in which you want to make ...
How can I delete some products from the app?
To ensure proper removal of products from the app, it is not possible to delete them directly on your own. Deleting the products requires removing them from the database. If you wish to have your products deleted from the app, kindly inform our ...
How can I check my 'Not published' products in the App?
There are two ways to check 'Not published' products in the App: 1: From the Filter(s) in Product Section: Go to the product section within the app. Click on "More Filters" located in the top right corner. Select 'Etsy product status' among the ...
How can I add products in the Etsy Shop sections?
To add your products in a specific Etsy Shop section, you are required to follow the below steps: Visit the “Profiling” section of the CedCommerce Etsy Integration application. Edit the Profile for which the products need to be listed in the specific ...
Getting missing missing image error?
If you are getting missing image errors in your products while publishing them on Etsy, then you must have to provide the images from the Shopify store. After proving the image you need to update the changes on Etsy via following these steps: Visit ...
Getting error: variations are not published,you have disabled price & inventory update
Variations will not be published on Etsy, when you disable it from settings section of the App, please check the screenshot below on how to enable it from the setting section of the App.
Getting error: title cannot the contain the characters %, & or : more than once
Etsy doesn't allow special characters in the title, please update the titles from Shopify or from the App. If you want to edit the product's title from the App then need to follow these steps: 1.) Click on the product's edit button, change the title ...
Getting error: This listing is not publishable because it's frozen?
If you are getting this error in one of your listings then It indicates that the item is currently under review by Etsy. Once Etsy completes the review process, your listing will be published and made available. There is also one scenario when your ...
Getting error: The ListingImages for this Listing are in an inconsistent order.
If you are getting this error, you need to check the main image of the respective product. Might be the image is deleted or removed from Shopify.
Getting error: Something went wrong with variations update, details : ["First activate listing to update price and inventory."]
If you try to update the price and inventory of the product, then the Product must be present in the "Active" state first. For publishing the products on Etsy: Visit the “All Products” section under ‘Products’ Select the products that you want to ...
Getting error: Shop section not found.
It might be the shop section chosen in the profile is deleted from Etsy end, you must need to fetch the shop section from Etsy and assign it in the profile section of the App. After asssiging the shop section you can proceed with the publishing ...
Getting error: Shipping profile name does not match the shipping profile type
If you are getting this error it means your existing shipping or assigned shipping in the profile is somehow removed or moved away. To resolve this, you need to follow some steps: 1.) Fetch the shipping template from the Etsy. Go to the Templates ...
Getting error: Product is not available on etsy,first upload the product on Etsy for inactive
If your products are present in the "inactive" status, you need to run "Renew listing" option from the "All products" section of the App.
Getting error: Product is not available on etsy,first upload the product on Etsy for active
If you want to update anything on Etsy, you need to publish the listing on Etsy then anything you can update from the App. Here are the steps, on how to publish the listings on Etsy: Visit the “All Products” section under ‘Products’ Select the ...
Getting error: Postal code is invalid
The postal code must be in capital letters. To update the postal codes you need to follow these steps: a.) Go to the template section. b.) Open the “Shipping template” to which that product belongs. c.) Update the postal code then save the template. ...
Getting error: Physical products can't be uploaded due to the assignment of a digital profile.
Kindly create another profile for physical products, as this assigned profile contains some physical products as well you need to change the profile for them.
Getting error: object: All quantities are zero
The Stock in the product or product’s variations is necessary (cannot be 0). Please provide the stock of your products and variations in the Shopify store and then try to publish the product on Etsy. To publish the products on Etsy, you must go along ...
Getting error: Missing description?
A product can't be listed on Etsy without a description. There are two ways of updating descriptions on Etsy. a.) The first one is to provide the description from the Shopify store. b.) Then choose the “Sync from Shopify” option from the CedCommerce ...
Getting error: Inventory must be greater than 0
If you are trying to publish your listings on Etsy then the products must have inventory greater than 0. Either you can provide it from your Shopify store or you can update the changes from the App. Whenever you update the inventory from the Shopify ...
Getting error: Invalid Shipping Data
Length should be greater than other dimensions including weight. For example: If you are getting this error, you can edit the product's dimension one by one via Product edit of "All product" section. You can also update the dimension using bulk edit ...
Getting error: Error : invalid title (special characters not allowed)
Etsy doesn't allow special characters in the title, please update the titles from Shopify or from the App. If you want to edit the product's title from the App then need to follow these steps: 1.) Click on the product's edit button, change the title ...
When does the 'Order Limit' reset?
The 'Order Limit' resets at the start of each month. However, if you exhaust your order limits before that time, you have the option to utilize Order Add-on Plans that provide temporary access to additional orders for the month. It's important to ...
I have recieved an order on Etsy but that order is not visible in the App or on Shopify. What can be the reason?
There are three possible reasons why an order received on Etsy is not visible in the App: Order Limit exhausted Product SKU unavailable Inventory unavailable Generally, an order is synced and updated in real-time in the App. Once any of the above ...
Getting error: an invalid receipt id or an invalid etsy order number
If you are getting one of these errors it means you have connected the wrong Etsy shop from the App, you just need to connect with the correct store. You can contact us to reconnect your shop or you can do it by yourself from the reconnect shop ...
Why I am getting this error: [{"line_items.variant_id":["cannot be a variant with components"]}]
This error comes when trying to place an order on Shopify for bundled products. There is no option to create orders for these items via API, because there is no option from shopify end to identify which item belongs to bundle list. So, due to API ...
Getting error: Name can't be blank,Title can't be blank
Basically, the meaning of this error your products must be deleted from Shopify and present in our App, and due to the unavailability of the same product on Shopify we are unable to create the order on Shopify. To sync the order on your Shopify, ...
Getting error : Please check the inventory on enabled location from setting.
If you are getting this error you need to check the enabled location from the settings section of the App. The inventory must be present in the enabled location from Shopify. After enable the location from the setting, you can simply publish the ...
How to sync my Cancelled/Refunded order from Etsy to Shopify?
To sync the status for the Cancelled or Refunded orders, make sure you have enabled the "Cancel/Refund Order Management" settings in the Order Management. If the setting is already enabled, you need to follow the below steps: Visit the 'Order ...
How to enable custom order request on Etsy?
If you're ready to do the customizations when your buyer places an order on Etsy, you can enable the Custom Order Request for your listings. To enable the Custom Order Request, you need to follow the below steps in your Etsy Shop Manager : Visit the ...
How the app will differentiate the Taxes when the order is sent to Shopify?
The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied. The overall amount of tax will be sent and shown in your order in Shopify.
Why cannot I see the Sales Tax in my Order?
The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied. The overall amount of tax will be sent and shown in your order in Shopify.
Why the orders are not being fulfilled on Etsy when I have provided the Tracking Company?
A tracking Number is also required to mark the order as fulfilled on Etsy. In case you can ship the order without a tracking Number, you need to enable the setting in the app.
Will we get sales for sure for applying these suggestions?
While implementing the suggested SEO strategies can significantly improve your Etsy listings' visibility and attract more potential buyers, there is no guarantee of sales. SEO is just one factor that contributes to the success of your Etsy shop. ...
Why am I getting the error : "Access denied (not owner)" while connecting my Etsy Shop?
If you are logged into an Etsy Store but placing the Shop Name for another Etsy Shop, you will eventually come up with this error. To fix this, make sure you are logged into the correct Etsy store when you authenticate the shop name in the ...
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