Orders
How can I manage Etsy order refunds through the app?
To process Etsy order refunds, you must initiate the refund directly on Etsy. Once completed, the CedCommerce app will automatically update the refund status in Shopify. Ensure the ""Cancel/Refund Order Management"" setting is enabled under the Order ...
Is the app compatible with the orders being processed by the POD app?
Yes! If you are getting the tracking for the orders from your POD app, the app will sync the information from there. However, make sure that the POD app does not fulfill the order on Etsy as it will create conflict with the app's process.
Can the unpaid order on Etsy be created in Shopify?
No! If the order is unpaid, the application won't fetch that order and sync it to your Shopify automatically. The order needs to be open as well as paid to be created in Shopify. But you can fetch the order manually from the "Order" section of the ...
How the app will differentiate the Taxes when the order is sent to Shopify?
The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied. The overall amount of tax will be sent and shown in your order in Shopify.
How to resolve the 'Ordered item(s) is Out of Stock' error on Etsy orders ?
The error 'Ordered item(s) is Out of Stock' comes in Etsy order's, when the order placed for the products don't have sufficient stock (quantity) at Shopify. To resolve the error & sync the order to Shopify, you need to add some quantity for the ...
What does the error - "Missing Tracking Information" means?
This error comes when you have not updated the tracking information for the order. If you want to ship the order without a tracking number, you need to follow this: Settings > Order Management> Order shipment without tracking number > Check "Ship ...
Why my orders are not syncing?
Kindly check if you have exceeded the order management limit in the Trial Plan. You need to choose a paid plan to continue your services.
How the order syncing works?
Whenever any order is placed on Etsy for your products, the CedCommerce Etsy Integration app will automatically fetch that order in the app and send it to your Shopify store and further to the fulfilment services you have added in Shopify. Once the ...
Can a "Buyer's Note" be sent to my Shopify with the order?
Yes! If the buyer has left a Note with the Order, it will be sent to your Shopify and you can check them in your Shopify's 'Notes' section in the Order.
Why my Order says "Unable to reserve inventory"?
It seems the stock for the product in Shopify has been finished or stock is not present in the ordered Shopify location. Please add the quantity in the Shopify product for which the order has been placed. Once the inventory is added, the order can be ...
How to fix the "SKU Not Available" error in my order?
It seems the order is placed for the product(SKU) which is listed on Etsy but not present in the application or is certainly not linked in the app. You need to link the product for which the order has been placed. You can link the specific ordered ...
How to fix the error "Email Domain not Valid" in my order?
The error comes when the e-mail address provided by the buyer is wrong or invalid. To fix this from the App, you can update the email address by clicking on the icon next to that Specfic Failed Order. Once the correct e-mail is added, the order can ...
How to fix "Missing Tracking Information" error in my order?
You need to provide the tracking details in your order at Shopify. Please make sure you have provided the Tracking Number as well. If there is no Tracking Number in the order, the details will not be updated on Etsy. In Case, you want to update the ...
I have refunded the order on Shopify, will it be synced to Etsy?
No! You need to refund the Etsy Order directly on Etsy. There is no API available through which the refund can be synced from Shopify. The Etsy Order can only be refunded on Etsy. No amount will be refunded through your Shopify, therefore, it is ...
Can I ship the orders without any tracking information from the app?
Yes! You can fulfil the orders without managing the tracking information from the application. Please visit the "Order Settings" and disable the option for "Manage shipment from app". Once you have unchecked the option, the shipment will not be ...
Can I stop the orders from creating into my Shopify?
Yes! If you don't want to create the Etsy orders in your Shopify store, you simply need to disable the setting "Manage order from app" from order setting section of the App. No orders will be created in your Shopify afterwards.
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Can I cancel my plan anytime?
To cancel your plan, all you need to do is just uninstall the app. Uninstalling the app from your Shopify store will cancel your plan at the very moment. (No Refund will be allowed in this case).