Orders
How can I manage Etsy order refunds through the app?
To process Etsy order refunds, you must initiate the refund directly on Etsy. Once completed, the CedCommerce app will automatically update the refund status in Shopify. Ensure the ""Cancel/Refund Order Management"" setting is enabled under the Order ...
How do I manually set orders as fulfilled/completed?
If you've already shipped the orders from your Shopify store, but the order is still showing as incomplete on Etsy, follow these steps: Go to the Orders section in the app. Select the order that needs to be marked as fulfilled. Run the "Sync Shipped ...
Why am I getting the "Please check the inventory on enabled location from setting" error and how can I resolve it?
This error occurs when the inventory is not available in the enabled location in Shopify. To resolve this: Check the Enabled Location in the Settings section of the app. Ensure the inventory is present in the enabled location in Shopify. Once the ...
How to sync Cancelled/Refunded orders from Etsy to Shopify?
To sync the status for the Cancelled or Refunded orders, make sure you have enabled the "Cancel/Refund Order Management" settings in the Order Management. If the setting is already enabled, you need to follow the below steps: Visit the 'Order ...
Is the app compatible with the orders being processed by the POD app?
Yes! If you are getting the tracking for the orders from your POD app, the app will sync the information from there. However, make sure that the POD app does not fulfill the order on Etsy as it will create conflict with the app's process.
Can an unpaid order on Etsy be created in Shopify?
No, an unpaid order on Etsy cannot be automatically created in Shopify. The application will only fetch and sync orders that are both open and paid. However, you can still manually fetch the unpaid order from Etsy: Go to the "Order" section of the ...
How the app will differentiate the Taxes when the order is sent to Shopify?
The taxes will be shown collectively in your Order when sent to Shopify as there is no valid API through which we can differentiate between the various taxes applied. The overall amount of tax will be sent and shown in your order in Shopify.
Why my orders are not syncing?
Here are a few reasons why your orders may not be syncing: Order Management Setting is Disabled: Ensure that the order management setting is enabled in the app. If it's disabled, orders will not sync. You Are on the Lite Plan: The Lite plan does not ...
How does the order syncing work?
Whenever an order is placed on Etsy for your products, the Etsy Integration - CedCommerce app will automatically fetch the order and transfer it to your Shopify store. From there, the order will be sent to the fulfillment services you've configured ...
Why my Order says "Unable to reserve inventory"?
It seems the stock for the product in Shopify has been finished or stock is not present in the ordered Shopify location. Please add the quantity in the Shopify product for which the order has been placed. Once the inventory is added, the order can be ...
How to fix the "SKU Not Available" error in my order?
To resolve the "SKU Not Available" error in your order, it typically means that the product (SKU) ordered on Etsy is either not present in the application or hasn't been linked yet. Here are the steps to fix the issue: Solution 1: Manually Map the ...
How to fix the error "Email Domain not Valid" in my order?
To fix the "Email Domain not Valid" error in your order, follow these steps: Check the Email Address: This error occurs when the email address provided by the buyer is incorrect or invalid. Verify that the email address is correct. Update the Email ...
How to fix "Missing Tracking Information" error in my order?
To fix the "Missing Tracking Information" error in your order, follow these steps: Provide Tracking Information in Shopify: Make sure you’ve entered the Tracking Number in your order on Shopify. Without a tracking number, the details won’t sync to ...
I have refunded the order on Shopify, will it be synced to Etsy?
To process a refund for an Etsy order, you need to refund the order directly on Etsy, as there is no API available to sync refunds from Shopify to Etsy. Even if you’ve refunded the order on Shopify, the refund will not be synced to Etsy, and no ...
Can I ship my orders without any tracking information from the app?
Yes, if you are managing your orders from Shopify and want to ship them on Etsy without tracking details, you can enable the option to send shipment details from Shopify to Etsy when fulfilling orders. This allows you to ship your orders without ...
Can I stop the orders from creating into my Shopify?
Yes! If you don't want to create the Etsy orders in your Shopify store, you simply need to disable the setting "Manage order from app" from order setting section of the App. No orders will be created in your Shopify afterwards.
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