Products
What is Profiling and Why is it Important?
Profiling is a necessary step when listing products from Shopify to Etsy because Shopify and Etsy have different platform requirements. Some fields that are mandatory on Etsy may not be required on Shopify. Through profiling, you provide the required ...
Why am I seeing the error 'Invalid title (special characters not allowed)' when publishing my products?
Etsy only allows specific characters in product titles. You can use one '%' symbol, one '&' symbol, and one ':' symbol, but special characters like '$', '^', and '`' are not permitted. If your product titles contain any of these invalid characters, ...
Why am I unable to list my products on Etsy with an inventory of 1000 or more?
Etsy allows product listings with inventory values between 1 and 999. If your product's inventory exceeds 999, it will trigger an error when attempting to publish. To resolve this, update the inventory quantity in Shopify to a value between 1 and 999 ...
Why am I seeing the error 'Tags may only contain letters, digits, hyphens, single quotes, and spaces or underscores' when publishing my products?
Etsy restricts the use of special characters or symbols in product tags. Tags can only include letters, digits, hyphens, single quotes, spaces, or underscores. To resolve this error, update your product tags on Shopify to comply with Etsy's ...
Why am I seeing the error 'Shipping template does not exist' when publishing some of my products?
This error occurs when the Shipping template you created in the app has been deleted from Etsy. To resolve this, create a new Shipping template if the old one was deleted, assign it in the Profile, and then try publishing the product on Etsy again.
Why am I seeing the error 'Description cannot be empty' when publishing some of my products?
Etsy requires every product to have a description, and you cannot publish a product without it. To resolve this, add a description to your products on Shopify, then try publishing them on Etsy through the app again.
How can I fix the error 'The listing is not editable, must be active or expired but is removed'?
This error occurs when the product you're trying to publish on Etsy has already been removed. To resolve this, follow these steps: Go to the All Products section and search for the product showing this error. Select the product, and from the Bulk ...
If an etsy order is cancelled am I supposed to cancel it in CED or in shopify?
If an Etsy order is cancelled, you need to cancel it directly on Etsy. There is no need to cancel it in the CedCommerce app or Shopify.
Can I change the Profile my products are assigned to?
Yes, you can change the profile of your products at any time. After changing the profile, make sure to publish the products again from the app to reflect the changes on Etsy.
How can I update the inventory of a sold-out product on Etsy from the app?
To activate a sold-out product on Etsy again, simply renew the listing from the app. Select the sold-out item, choose 'Activate/Renew Listing' from the bulk action dropdown, and click the Submit button.
Why am I getting the error "Materials may only contain letters, digits, and spaces or underscores"?
This error occurs because special characters are not allowed in the "Materials" field on Etsy. To resolve this, edit the profile for the affected products and ensure that the materials contain only letters, digits, spaces, or underscores. Once ...
Some of my products show an error as 'Price must be above minimum value', how can I fix the prices of my products ??How can I fix the errors 'Price must be above minimum value' and 'Price is too high'?
For 'Price must be above minimum value': Etsy requires a minimum price of $1 for products to be listed. If the price in your Shopify store is set to $0, update it to a positive value (greater than $1) to resolve the error. For 'Price is too high': ...
How can I resolve the error "The listing is not editable, must be active or expired but is removed"?
This error occurs when you try to list a product on Etsy that has a listing ID assigned in the app but has been removed from Etsy. To fix this: Unlink the product: In the app, go to the product with the error, and select 'Unlink Listing on App' (if ...
What does the error "Attachment not found in digital product" mean?
The "Attachment not found in digital product" error occurs when you are trying to list a digital product on Etsy but haven't attached the required downloadable file. For a digital product to be listed on Etsy, you must provide an attachment (such as ...
What is "ced_ SKU" and why is it assigned to my products?
The "ced_ SKU" is automatically assigned by the app to recognize variations and manage orders and inventory for your products. This occurs when your product does not have an SKU or has duplicate SKUs in your Shopify store. The app assigns a unique ...
Where can I find my Etsy products that I have imported from Etsy?
After creating Etsy products on Shopify, you need to import them manually into the app if you want to view them there. Alternatively, you can find these products in the "Export to Shopify" section under the "Created on Shopify" tab.
How can I upload my Digital products on Etsy?
You need to follow these steps to Upload your Digital products on Etsy: Go to the "Product" section of the App from the left menu bat then select the "All Products" option. Select the "Digital" products from the product grid. After this, you need to ...
How can I assign tags to my products in the app, and what are the limits?
On Etsy, you can assign a maximum of 13 tags to each product, with each tag having a limit of 20 characters. To assign tags to your products in the app, follow these steps: Click on the Edit icon (the pen) on the left side of the product in the All ...
I have 10 products marked as Active on Etsy, but on the Home page of the app, it says they are "Not Uploaded." How can I refresh the status?
To refresh the status of your products on the Home page, click on the "Refresh" button located at the top-right corner of the homepage. This will update the status to reflect the correct information.
One of my items is Active on Etsy, but in the app, it says "Edit." What does "Edit" state mean, and why is the status not updating in the app?
The "Edit" state means the product is currently marked as Inactive on Etsy. To fetch the current status of the product and update it in the app, follow these steps: Go to the All Products section. Select the products you want to update. From the Bulk ...
How can I delete products from the app that I don't want to list on Etsy, and how can I list newly created Shopify products on Etsy?
You cannot delete products directly from the app. If you want to remove specific products, please contact our representative with the details of the products, and they will delete them for you. To list newly created Shopify products on Etsy via the ...
Why do my products show a status of "Not uploaded" under All Products?
The "Not uploaded" status indicates that the products have not been published on Etsy yet. To resolve this, you need to publish them on Etsy first. Once published, the status will change from "Not uploaded" to "Active." If you already have the same ...
I’ve changed the images of my products on Shopify, but they are not updating on Etsy automatically. Why?
The images do not sync automatically from Shopify to Etsy. To update the images on Etsy, you need to manually perform the "Update Image" action from the app. Here's how: In the app, select the products for which you’ve updated the images on Shopify. ...
How can I send all the variations to Etsy?
If your product variations aren't being sent to Etsy, it could be because the Variation Mapping was not completed under the profile to which the product belongs. Follow these steps to send the missing variations: Go to the Profiling section in the ...
I have the same products on both Etsy and Shopify. How can I manage them in the app to avoid creating duplicate listings on Etsy?
To prevent duplicate listings on Etsy, you can link your products in the app. Here's how: Go to the Link Etsy Products section in the app. The app will automatically link products from Shopify to Etsy if they have the same SKU or same Title. If the ...
I’ve made changes to my products in Shopify. How can I reflect those changes or send them to Etsy?
"Only price and inventory updates sync automatically from Shopify to Etsy via the app. For other changes, such as Title, Description, or Tags, you will need to republish the products from the app. Here's how: Go to the app and select the products ...
What are the "All," "Published," and "Apply Filter" options for during product import in the app?
These filters help you control which products are imported into the app and which ones are selected to send to Etsy. Here’s what each filter means: All Products: Selecting this option will import all your Shopify products into the app, regardless of ...
Why do my products show an error as "Inventory is less than threshold value"?
Etsy requires that the inventory for a product be at least 1 in order to list it. The default threshold value is set to 0, meaning products with no inventory cannot be listed. To resolve this error, add inventory to your products in Shopify, and then ...
My products show an error as "Variants are not mapped." How can I fix this error?
The "Variants are not mapped" error occurs when the variation attributes are not properly mapped between Shopify and Etsy. To resolve this issue and upload your variations to Etsy, follow these steps: Edit the Profile to which the product belongs and ...
While publishing the products, the process completed with an error: "Variations are not uploaded, you have disabled price & inventory update." How can I fix this to upload my variations?
The error occurs because variations will only be uploaded to Etsy when Price & Inventory Management is enabled in the app. To resolve this, follow these steps: Go to the Settings section of the app. Enable the Inventory & Price Management on Etsy ...
Some of my products show an error as "Inventory must be greater than one" when publishing. How can I resolve this error?
If you have inventory tracking enabled for your products on Shopify, Etsy requires that the inventory quantity be set to 1 or greater in order to publish the product. To resolve this error, ensure that the inventory level for your products is at ...
Some of my products show an error as "Missing Description" when publishing. How can I resolve this error?
Etsy requires a product description for all listings, and you cannot publish a product without it. To resolve this error, ensure that your products have a description in Shopify. Once you've added descriptions to your products, try publishing them ...
Some of my products show an error as "Shop Section not found" when publishing. How can I resolve this error?
The "Shop Section not found" error occurs when the shop section linked to the product is not available in the app. To fix this, you need to either fetch the existing shop section from Etsy or create a new one. Here’s how to resolve it: Go to the ...
When I try to link an Etsy product with its respective Shopify product, the app is asking to override my variations on Etsy. Why should I override them?
When linking Etsy products with their respective Shopify products, the app may ask to override variations if they don't match between the two platforms. This warning appears when the variations (like sizes, colors, etc.) on Etsy differ from those on ...
I'm trying to link my Etsy products in the app, but it’s not working. It says nothing is linked. Why?
For products that exist on both Etsy and Shopify, they need to have either the same SKU or the same Title to link automatically. If they don’t have either of these, the app will not be able to link them automatically. In this case, you will need to ...
Can this app sync Etsy products with Shopify, create Etsy products on Shopify, and map existing Etsy listings to Shopify products?
Yes, the app allows you to manage Etsy products and orders on Shopify by creating or linking products. Here's how: 1. Create Etsy Products on Shopify: The app can create your existing Etsy products on Shopify, enabling you to manage them from ...
I’ve updated product details (such as descriptions, SKUs, or variations) on Shopify, and the changes are reflected in the app, but why aren’t they updating on Etsy?
The updates made on Shopify need to be synced to Etsy through specific actions in the app, depending on the type of update: For changes in product Title, Description, or Tags: Go to the app, select the products, and use the Publish on Etsy option ...
Does the app automatically import my new Shopify products, or do I need to do it manually?
The app can automatically import new Shopify products based on your Product Creation Settings. Once the products are created in the app, you only need to assign them to a profile and upload them to Etsy. However, if you don’t want your products to be ...
I've created some products in my Shopify store, but it's been an hour, and I still can't find them in the app. Why?
New Shopify products are automatically created in the app based on the product creation settings. If you don’t see the products, follow these steps: Go to the All Products section in the app and check if the newly created products are listed there. ...
Can I set different prices for my products on Etsy compared to Shopify?
Yes, you can set different prices for your products on Etsy than those on Shopify. To do this, you have two options: Option 1: Use a Price Template Create a Price Template in the app. Set custom pricing (increased or decreased) for your Etsy products ...
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