Products
How can I display the actual prices of my products on Etsy, instead of the sales price, from the app?
To display the actual prices from Shopify on Etsy instead of the sales price, you can use the Price Templates feature in the app. Follow these steps: From the left navigation menu, go to the Templates section. In the top toolbar, select Price ...
Why do the prices of my products keep changing on Etsy, even after I manually update them?
This happens because the app automatically syncs prices from Shopify to Etsy. To stop this, you can disable the Price Sync option in the Variation Management settings within the app. Once disabled, any manual price changes made on Etsy will remain ...
Why does my product become inactive on Etsy even though it has inventory and is active on Shopify?
This happens because Etsy automatically deactivates listings once their validity period expires. To prevent this, ensure that the Renew Option in the product's assigned profile is set to Automatic. This setting will automatically renew your product ...
Why do the updated title and tags in my Shopify product not reflect in the respective Etsy listings?
To sync the updated title and tags of your Shopify product to Etsy, you need to click "Publish/Update on Etsy" from the upper right-side corner in the tool bar in the app. This will update the information on Etsy accordingly.
Why are the updated images in my Shopify products not reflecting in the respective Etsy listings?
To update the images on Etsy, you need to perform the "Update Images" action from the bulk actions menu under the "All Products" section in the app. Additionally, please make sure that the image syncing setting is enabled in the Product Management ...
Why does my product show as "active" in status after publishing through the Ced app, but appear as unavailable when I click on it?
This happens if you have not completed the 6 mandatory onboarding steps on Etsy.com, which means your Etsy store is not yet live. To resolve this, complete all 6 onboarding steps. Once these steps are finished and your store is live, all products ...
Will CedCommerce Etsy Integration generate SKUs for my products on Etsy?
Yes! CedCommerce will generate custom SKUs for your products in case they don't have any and list the same on the marketplace as well.
Why I'm getting the error "Attachment not found in digital product" while publishing my products on Etsy?
For listing a digital product on Etsy , you need to provide a downloadable attachment file with your product which should not be larger than 5 MB & in the format as mentioned by Etsy. Once you have attached a digital file in the product, try ...
This listing could not be updated. The shop is on vacation.
You cannot update anything on Etsy shop, because your Etsy shop is on vacation mode. If you want to update anything from the App to Etsy you need to remove the shop from vacation. Here are the steps, on how to remove the shop from vacation mode: Sign ...
Why is the product information in the “Dashboard” of the app is not updated?
Click on the “Refresh Data” button at the top of the Home page of the app. It will automatically update the product information. Refer to the image below:
I want to import more products in the app, how can I do it?
If you want to import more products in the App, then you can import them by using these steps: 1.) Click on the Product section 2.) Then click on the "Import Products" at the top-right corner. 3.) This will redirect you to this page, where you can ...
I have imported my Etsy products to Shopify, but they are not showing in the app.
Here are the reasons- Check the Product Import option you have selected at the time of Product import from the Setting section. Check the product limit; it might be exhausted as per your pricing plan. A new product takes up to 15 minutes to be shown ...
I already have products listed on Etsy then how will I link them with my Shopify store via the app?
How to link existing Etsy products with your Shopify store via the app: Ensure matching SKUs or Titles: For products that exist on both Etsy and Shopify, they need to have the same SKU or the same title for the app to link them automatically. ...
How to update listing(s) from status 'Draft' to 'Active'?
To update the listing status from Draft to Active follow the below steps: From the menu, Click on Products and from the sub-menu, select 'All Products' From the filter, choose Etsy Status> Draft. This will display a list of Draft listings, from which ...
How to unpublish products on Etsy via the app?
How to unpublish products on Etsy via the app: Go to the "All Products" section under ‘Products’. Select the active products you want to unpublish/deactivate by checking the checkboxes next to them. From the Bulk Action drop-down menu, select ...
How to Publish removed listing on Etsy?
To Publish removed listings on Etsy, please follow these steps:- Go to the All product section. Select the products which you want to Publish on Etsy Click on "Sync with Etsy" to update the status of products, then Choose action "Publish/Update on ...
How to edit my products on the Etsy Integration App?
How to edit product information: Click on “Products” in the left navigation bar of the dashboard. In the “ACTIONS” column, click on the edit icon for the product you want to modify. Before making any changes, disable syncing for the specific ...
How many tags can I assign to my product on Etsy and what is the total limit of characters of a tag on Etsy?
You can assign a Maximum 13 Tags to your product each having a total limit of 20 characters.
How linking helpful for my already listed Etsy products?
If you’re already selling your products on Etsy, linking them through the app allows you to manage both inventory and orders directly from Shopify. This integration streamlines your workflow by consolidating your product management and order ...
How can we update our listing titles on Etsy?
How to update your listing titles on Etsy: It’s recommended to update the product titles on Shopify, sync those updated titles in the app, and then re-publish the products to update the titles on Etsy. The app considers Shopify as the central ...
How can I publish my products on Etsy?
How to publish your products on Etsy: Ensure you’ve completed the profiling for your products before attempting to publish them on Etsy. Visit the “All Products” section under ‘Products’. Select the products you want to upload by checking the boxes ...
How can I make changes in bulk to my products?
How to make bulk changes to your products: Go to the “Products” section from the left navigation menu. Click the “Export” button. A pop-up will appear. Select the fields you want to modify and click the “Export” button. This will generate a CSV file. ...
Why am I getting an "missing image" error?
If you are getting missing image errors in your products while publishing them on Etsy, then you must have to provide the images from the Shopify store. After proving the image you need to update the changes on Etsy by following these steps: Visit ...
Why am I seeing the "This listing is not publishable because it's frozen" error?
This error occurs when your listing is currently under review by Etsy. Once Etsy completes the review process, the listing will be published and made available. Another possible cause for the "frozen" status is if your Etsy shop has been frozen due ...
What characters can be used in a tag on Etsy?
You can use only Alphabets, Numbers & Spaces while assigning a tag to your products. No Special Character can be used while giving tags.
Why am I getting this error: "Either all variants are disabled or product not available on enabled locations"?
The error "Either all variants are disabled or product not available on enabled locations" typically occurs when trying to publish a product to Etsy, but either the product's variants are disabled or the product is not available in the correct ...
Why am I getting this error: "Cannot renew a listing in this state: state = edit"?
You can only renew those listings which are present in the "Edit" and "Sold out" states. Draft listings cannot be renewed, you need to "Publish" them from the App by choosing "Publish on Etsy" option from the "All product" section of the App.
Why am I getting this error: "Cannot deactivate a listing in this state: state = draft"?
You cannot deactivate the listing that is not published on Etsy, and has the status "draft". Draft means the listing is not present on Etsy and not available for sale. You can only deactivate "Active" listings from the Etsy.
Why am I getting this error: "Could not set a calculated shipping profile to the listing. The listing is missing 'item weight', 'item length', 'item width', 'item height', 'item weight unit' or 'item dimensions unit'"?
The error "Could not set a calculated shipping profile to the listing" occurs when the product is missing one or more required fields for calculated shipping, such as item weight, item length, item width, item height, item weight unit, or item ...
Why am I getting this error: "variation(s) is not uploaded successfully"?
To successfully publish a variant product on Etsy, variation mapping is mandatory. If the attributes are not mapped, your product will be listed as a Simple product instead of a Variant product. Here's how you can resolve this: Steps to Map ...
Why am I getting this error: "Variant options are not mapped"?
The error "Variant options are not mapped" occurs when the product variations (such as size, color, etc.) are not properly linked to the corresponding options in the CedCommerce Etsy Integration App. To resolve this, you'll need to map the variation ...
Why am I getting this error: "The listing is not editable, must be active or expired but is removed"?
The error "The listing is not editable, must be active or expired but is removed" typically occurs when the product you're trying to publish on Etsy has been removed either by Etsy or by you earlier. Here's how to address the issue: Possible Causes: ...
Why am I getting this error: "Server Error"?
We are currently experiencing a Server Error from Etsy while attempting to activate sold-out listings through the App. Our team is actively working with Etsy support to resolve this issue. In the meantime, we recommend that you activate the listings ...
Why am I getting this error: "price must be above min value"?
If the Price is less than US $0.20 or the converted price is also less than $0.20 then update the price of the products in Shopify. Sync the data from Shopify and publish the product. Your price must lie between $0.20 to $50,000.
Why am getting this error: Price is too high?
The error you're receiving, "Price is too high," indicates that the price you set for a product exceeds Etsy's maximum limit of $50,000. Here's how you can address it: Adjust the price in Shopify and sync: If the price is set in Shopify, ensure it's ...
Why am I getting this error: ott/value/qualifier?
This error "ott/value/qualifier" occurs when a variation mapping includes a scale unit (such as size or weight) but lacks a corresponding scale value in the profile or individual product. To resolve this, follow these steps: Go to the "Profiling" ...
Why am I getting this error: "Oh dear, you cannot sell this item on Etsy"?
The error "Oh dear, you cannot sell this item on Etsy" typically appears when there is an issue with the product that prevents it from being listed on Etsy. There are a few possible reasons for this: Product Violation of Etsy's Policies: Etsy has ...
Why am I getting this error: "Materials may only contain letters, digits and spaces"?
No special characters can be used in the 'Material'. Update the material name in the Recommended Attributes of the "Profiling" section. Save the Profile and publish the product from the “All Product” section of the App.
Why am I getting this error: "Description cannot be empty"?
The error "Description cannot be empty" occurs because Etsy requires every product listing to have a description. Here's how you can resolve it: Update the description in Shopify and sync: Add a product description directly in your Shopify store. ...
Can we provide a listing video on Etsy via the App?
Yes, now we can publish a video along with the product on Etsy through the App. We have to just import the product in the App with a video in it and simply publish it on Etsy through the App. Just make sure that the auto-sync of the "video" should be ...
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