What You Can Do in Manage Orders

1. View all synced orders – See every order that has come in from TikTok Shop.
2. Check fulfillment type – Whether the order is set to be shipped by the seller (Fulfillment by Seller) or routed through Amazon MCF.
3. Track order lifecycle – Monitor progress with clear statuses (e.g., Unpaid, Awaiting Shipment, In Transit, Delivered).
4. Take action – Update order statuses, confirm fulfillment, or cancel orders when needed.
5. Centralized record – Keep a complete history of orders across channels in one place.  
   

Why It Matters 

Instead of logging in separately to each channel, the Manage Orders page in UniCon gives you a single source of truth for order operations. From the moment an order is created until it is delivered (whether fulfilled by you or Amazon MCF), you can manage the entire process here.

Navigation Tabs 

1. All → Displays all synced orders.
2. Combined → Groups multiple order records if applicable (in case of combined package orders).
3. Archived → Stores past orders that have been successfully delivered/cancelled, and refunded,  for recordkeeping. 
   

Search & Filters 

1. Use the search bar to locate orders by Order ID quickly.
2. Apply filters to narrow results by order status, fulfillment type, date, or payment status.
3. Customize the grid to view only the columns that matter to you. 
   

Order Grid 

1. Order ID & Source ID: 
   
1. Order ID is UniCon’s unique identifier for the order.
2. Source ID links back to the original order on the connected marketplace (e.g., TikTok Shop). 
   
2. Total Items: Number of items in the order. You can expand to view item-level details. 
   
3. Fulfilled By: Displays how the order will be fulfilled - 
   
1. Fulfillment by Seller: You ship the order directly.
2. Amazon MCF: The order is sent to Amazon Multi-Channel Fulfillment by UniCon.
3. Marketplace Fulfillment: If applicable, fulfilled by the marketplace.
   
4. Order Status: Every order synced into UniCon is assigned a status that reflects its current stage in the fulfillment cycle. Below are the possible statuses you may encounter - 
   
1. Unfulfilled – Order is created but has not yet been processed for shipment.
2. Partial Fulfilled – Some items in the order have been shipped, while others remain pending.
3. Fulfilled – All items in the order have been successfully shipped.
4. On Hold – Order is temporarily paused, often due to payment, stock, or compliance issues.
5. Active – Order is confirmed and in progress, awaiting the next fulfillment step.
6. Failed – An error occurred during fulfillment or syncing; requires action to resolve.
7. Completed – The order lifecycle is successfully closed (delivered and settled).
8. Partial Cancelled – Some items in the order were cancelled, but others remain active.
9. Cancelled – Entire order has been cancelled and will not be processed further.
10. Partial Returned – Customer has returned part of the order.
11. Returned – Customer has returned all items in the order.
12. Partial Refunded – A partial refund has been issued to the customer.
13. Refunded – Full refund has been issued for the order. 
    
5. Created On: The date when the order was created in UniCon.
6. Actions: Perform order-specific edit action. 
   

Actions

1. Order ID – A unique identifier for the order within UniCon.
2. Created On – Date when the order was received in UniCon.
3. Current Status – Displays the real-time status (e.g., Partially Fulfilled, Fulfilled, Pending). 
   

1. List items from the order that are yet to be shipped.
2. Each row shows: 
   
1. Image of the product.
2. Title & SKU for easy identification.
3. Quantity ordered.
4. Price per item & total price.
   
3. Option to + Fulfill Item → lets the seller initiate fulfillment for pending items.
   

1. Displays items already shipped with details of the fulfillment: 
   
1. Fulfillment Type – e.g., FBM (Fulfilled by Merchant) or Amazon MCF.
2. Fulfillment Date – The date the item was dispatched.
3. Shipping Carrier – Carrier used (e.g., DHL).
4. Tracking Number – Linked tracking ID for customer and seller reference.
5. Edit Tracking – Allows updating the tracking number or carrier if required. 
   

1. Name, Email, and Phone number. 
   

1. Shipping Address – Destination for the order.
2. Billing Address – Linked billing details. 
   

1. Status – e.g., Pending, Paid, Refunded.
2. Breakdown of charges:
   
1. Subtotal (item count and value).
2. Shipping charges.
3. Discounts applied.
4. Taxes.
5. Total amount.

1. Tracks all events in the order lifecycle.
2. Example: 
   
1. Order created.
2. Item fulfilled with status & tracking number. 
   
3. Each log entry includes the timestamp for audit and tracking purposes.
   

1. Fulfill Pending Items directly from the Unfulfilled Items section.
2. Update/Edit Tracking Info for already shipped items.
3. Tag orders for internal categorization.
4. Monitor payment status and reconcile with order details.
5. Review the complete history in the Timeline to resolve customer queries or disputes.