Order management settings

Order management settings



Within this section, you can configure your preferences for order management. The following options are available here:
  • Fulfillment Policy: You need to select the relevant “Order Policy” from the drop-down options: 
    • Fill Or Kill - If all order items cannot be filled, the order will be canceled. For example, if an order is placed for the following 2 products each with one quantity:
      • SKU A that has 10 inventory available in the Amazon MCF
      • SKU B that has zero inventory available in the Amazon MCF
In the event, the "Fill or Kill" option is chosen, the entire order will be canceled.
    • Fill All - Fill all order items that can be filled and put any items that cannot be filled on hold. They will be shipped when the stock comes in. For example, if an order is placed for the following 2 products each with one quantity:
      • SKU A that has 10 inventory available in the Amazon MCF
      • SKU B that has zero inventory available in the Amazon MCF
In the event, the "Fill All" option is chosen, SKU A will be shipped instantly while SKU B will be shipped as soon as it gets restocked.
    • Fill All Available - Fill all order items that can be filled and cancel any that cannot be filled. For example, if an order is placed for the following 2 products each with one quantity:
      • SKU A that has 10 inventory available in the Amazon MCF
      • SKU B that has zero inventory available in the Amazon MCF
In the event, the "Fill All Available" option is chosen, SKU A will be shipped instantly while SKU B’s order will get canceled.
  • Unfulfillable Order: Unfulfillable orders are those orders that cannot be processed or shipped. This option enables you to manage unfulfillable orders effortlessly. Two options are available here: Cancel or Leave as it is.
  • Order Comment: This option allows you to personalize your customer’s experience by providing a special message or note. It will be displayed to customers when they receive the order.


    • Related Articles

    • Introduction of CedCommerce MCF Channel for TikTok

      Amazon MCF is a service that enables sellers to fulfill orders from various channels using their inventory stored in Amazon’s fulfillment centers. With MCF, Amazon handles the picking, packing, and shipping of orders placed on other platforms, which ...

    • Warehouse and carrier management

      Warehouse (for syncing inventory) - Select a TikTok warehouse here where you want the inventory to be synced from MCF to TikTok. Additionally, you can create a new warehouse on your TikTok Shop from the app as well. Just click on “Create new ...

    • Authorize and Connect your Amazon MCF Account

      In the next step, you need to authorize your MCF account with the app. To do so, you must – Select the desired country to which your MCF Account belongs from the drop-down and click on the “Sign in with Amazon MCF Account” button. In the second step, ...

    • Configurations for seamless integration

      This is the last step of the onboarding process. Here you need to adjust several fundamental settings to ensure seamless integration. These settings encompass inventory, product linking, order configurations, etc. 1. General Configurations: You need ...

    • Connect your TikTok Shop Account

      Once logged in succesfully, you will be redirected to the channels listing page where the supported channels that can be integrated with the app are listed. Click on the Connect button for the TikTok Channel which will redirect you to the TikTok Shop ...