Order Settings

Order Settings

With this setting option, you can customise rules for your orders. It includes the following:
  1. Manage syncing of Order Item Taxes: You can smoothly manage the syncing of order taxes between your BigCommerce store and TikTok Shop for eligible orders.
  2. Manage Syncing of CPF Number: CPF, the Brazilian National ID, mandatory to make any international sales to Brazilian citizens, can be easily synced and managed by enabling this option.
  3. Order Settlement Price Sync: Enable this option to sync the settlement price to your BigCommerce store from your TikTok Shop orders. Sometimes orders are sold at a discount to the buyers, due to an offer policy initiated by TikTok. For these discounted products, TikTok pays the settlement amount to the seller. If you enable this option, the settlement amount will be synced to your BigCommerce store for easy visibility.

  1. Auto Cancel Order: Enable this option to cancel the orders on TikTok Shop that are already canceled on BigCommerce. You can select a TikTok Shop reason to map it with the cancellation reason on BigCommerce. 


  1. Sync Marketplace-Funded Discount: TikTok often funds promotional discounts to boost product visibility and sales, while still ensuring sellers receive the full order amount. The Sync Marketplace-Funded Discount setting ensures that your BigCommerce order reflects the original (pre-discount) product value, matching what TikTok pays you.

When enabled: 
  1. Your TikTok Shop orders will sync to BigCommerce with the full product price, not the discounted one.
  2. This ensures your BigCommerce order and financial reports show the actual amount TikTok is reimbursing you. 
Example: 
  1. Your product is listed at $100 on TikTok Shop.
  2. TikTok applies a $20 platform-funded discount and sells it to the buyer for $80.
  3. TikTok still pays you the full $100.
  4. With this setting enabled, the synced order in BigCommerce will show $100, not $80, matching your actual payout.
Notes
This only applies to TikTok-funded discounts, not seller-funded ones.
This setting helps avoid confusion over apparent revenue loss in BigCommerce due to discounts not funded by you.
  1. VAT Settings Sync for Orders: To comply with tax regulations and ensure accurate VAT calculations on TikTok Shop orders within the EU, the app offers a flexible VAT Settings module. This feature enables sellers to set a global VAT rate or create advanced VAT rules for product-level customization. 

Step 1: Enable the VAT Settings 
  1. Toggle the VAT Setting switch ON to activate the VAT configuration options.
  2. This enables the system to apply VAT to your TikTok orders based on your selected preferences.
Step 2: Choose VAT Configuration Type 
  1. Option A: Global VAT Setting: 
    1. Use this if you wish to apply a single VAT rate across all your products.
    2. Select Global VAT Setting.
    3. Enter the Global VAT Rate in the input field (e.g., 20 for 20%).
Optional: Check the box labeled 'Apply VAT to shipping cost' if you want the VAT to be applied to shipping fees. 
  1. Option B: Advanced VAT Setting
    1. Use this if different VAT rates apply to specific product categories or listings.
    2. Select Advanced VAT Setting.
    3. Select the attribute with which you wish to filter the products and apply different rates to different products. 
    4. Enter product-specific VAT rates separated by commas (e.g., 20,5,0).
    5. The system will match applicable VAT rates at the product level when syncing orders from TikTok.
    6. You can also add the VAT rate for the products that do not match the above criteria set by you. 
Optional: Check the box labeled 'Apply VAT to shipping cost' if you want the VAT to be applied to shipping fees. 
Notes
You can also add multiple VAT rates on multiple attributes, simply by clicking on the Add VAT Condition button.

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