I’ve already cleared excess usage charges. Why are my credits still exhausted?

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• What happens if I exhaust credits on a paid plan?

  If credits are exhausted, you receive additional credits charged at $3 per 10 orders (excess usage charges). 📌 Important: Charged once per month Must be paid to continue syncing Or, upgrade to a higher plan for fresh credits Exhaust Paid Credits ├─ ...

• Can I upgrade my plan when my order credits are exhausted?

  Yes. You can upgrade your plan anytime. ⚠️ Just make sure to clear pending settlements first, otherwise order syncing may stop. 🧭 Upgrade Path Mind Map: Exhausted Credits → Check Settlements ├─ Cleared → Upgrade Anytime └─ Not Cleared → Clear First ...

• What happens if I exhaust credits on the free plan?

  The free plan includes 50 credits per month. Once exhausted, you have 2 options: Upgrade to a paid plan, OR Wait for credits to renew next month. ⚠️ If you don’t, your app access is revoked & order syncing stops.

• Will my unused credits be carried forward if I upgrade mid-month?

  No, unused credits are not carried forward. Instead, your usage is recalculated in the upgraded plan. 📊 Example: Old Plan: 100 credits → 85 used Upgrade Plan: 500 credits New Balance: 85/500 (not 100/500). So you gain more space, but leftover ...

• If I initiate the refund from Shopify, will the order be refunded with shipping charges?

  The app creates the orders on Shopify with full details including shipping charges (if the setting is enabled). By default, Shopify does not include shipping charges when processing a refund. If you wish to refund shipping charges for an order, you ...