I’ve already cleared excess usage charges. Why are my credits still exhausted?
Credits renew at the beginning of the next month after payment.
👉 But you can upgrade to a higher plan anytime to instantly get more credits.
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What happens if I exhaust credits on the free plan?
The free plan includes 50 credits per month. Once exhausted, you have 2 options: Upgrade to a paid plan, OR Wait for credits to renew next month. ⚠️ If you don’t, your app access is revoked & order syncing stops.
Will my unused credits be carried forward if I upgrade mid-month?
No, unused credits are not carried forward. Instead, your usage is recalculated in the upgraded plan. 📊 Example: Old Plan: 100 credits → 85 used Upgrade Plan: 500 credits New Balance: 85/500 (not 100/500). So you gain more space, but leftover ...
If I initiate the refund from Shopify, will the order be refunded with shipping charges?
The app creates the orders on Shopify with full details including shipping charges (if the setting is enabled). By default, Shopify does not include shipping charges when processing a refund. If you wish to refund shipping charges for an order, you ...
My product variants are listed in different sizes, and I’ve mapped them, but they’re still not showing correctly on Amazon. What should I do?
Start by checking if the variation theme is mapped properly in the app. Know more by reading our dedicated user guide here. Then, look at the product feed to see if everything is syncing correctly. You can find it in the top horizontal toolbar in the ...
Where can I see my current plan and usage details?
You can view your current plan, order usage, and remaining syncing capacity directly within the CedCommerce Amazon Channel dashboard under the Subscription section by clicking on Change Plan. You will be redirected to this page below: