If I initiate the refund from Shopify, will the order be refunded with shipping charges?

If I initiate the refund from Shopify, will the order be refunded with shipping charges?

The app creates the orders on Shopify with full details including shipping charges (if the setting is enabled). By default, Shopify does not include shipping charges when processing a refund.
If you wish to refund shipping charges for an order, you will need to manually add them in the Refund Shipping section when initiating the refund on Shopify.

Q1: Does Shopify automatically include shipping charges when I process a refund through its system?
No, Shopify does not include shipping charges by default when you process a refund. Even if the original order included shipping details, you will need to take an extra step to refund those charges.

Q2: How can I ensure that shipping charges are refunded to a customer?
To refund shipping charges, you must manually add them in the "Refund Shipping" section when you are initiating the refund for an order within the Shopify platform.

Q3: If my app creates orders on Shopify with shipping details, does that mean shipping charges will be automatically refunded?
No, even if your app (or any app) creates orders on Shopify with full details, including shipping charges, Shopify's default refund process does not automatically include those charges in the refund. You still need to manually add them.

Q4: Is there a specific setting I need to enable for shipping charges to be included in a refund?
The sources do not mention a setting that automatically includes shipping charges in a refund. The only method described for including shipping charges is to manually add them during the refund process.

Q5: Where can I find the option to refund shipping charges on Shopify?
When you are processing a refund for an order on Shopify, you will find a specific section labeled "Refund Shipping." This is where you need to manually input the shipping amount you wish to refund.

Q6: What happens if I don't manually add shipping charges when processing a refund?
If you do not manually add the shipping charges in the "Refund Shipping" section, the customer will only receive a refund for the product costs, and the shipping charges will not be returned to them.

Q7: Does the initial order creation process impact whether shipping charges are refunded?
While the app can create orders on Shopify with full details, including shipping charges (if the setting for the app is enabled), this initial order creation process does not affect how Shopify handles refunds. Shopify's default is to exclude shipping charges from refunds unless manually added.

Q8: Is it possible to refund only a portion of the shipping charges?
The sources indicate that you "need to manually add them in the Refund Shipping section." This implies you have control over the amount added, suggesting you could add the full amount or a partial amount if desired, though this is not explicitly stated. The core message is that manual intervention is required for any shipping refun

    • Related Articles

    • How to resolve "Failed Refund" error?

      The "Failed Refund" error usually happens when the refund reason in Shopify doesn’t match Amazon’s required format or predefined requirements. Check whether the refund meets Amazon’s policies and retry the process. Since Amazon only accepts specific, ...

    • Cancelation and Refund Settings

      Cancellation and Refund Settings Easily manage order cancellations and refunds between Amazon and Shopify with the CedCommerce Amazon Channel App’s Cancellation and Refund Settings. This section ensures that cancellations and refunds sync properly, ...

    • How Can I Update the Refund Status on Shopify After Initiating a Refund on Amazon?

      If the refund has already been processed on Amazon, it cannot be handled through the app. However, you can manually update the order status on Shopify: Go to your Order section in Shopify. Select the relevant order and manually process the refund. ...

    • Orders

      Orders Manage your Amazon orders seamlessly within the app. Orders are automatically imported from Amazon, and each order you sync with Shopify is counted toward your plan. This system helps you track orders, inventory, fulfillment, and shipping ...

    • Orders Settings

      Order Settings Effortlessly tailor your Amazon order management to your preferences using the CedCommerce Amazon Channel App’s Order Settings. This section empowers you to define how orders are processed and synced between Amazon and your Shopify ...