Why can’t I downgrade or upgrade to certain plans?

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• How do I upgrade or downgrade my plan?

  You can easily switch between plans using the "Change Plan" button located in the "Subscription" section on the right side of the app's "Overview" page. Upgrades: These are effective immediately, and your billing will be adjusted for the current ...

• Will my unused credits be carried forward if I upgrade mid-month?

  No, unused credits are not carried forward. Instead, your usage is recalculated in the upgraded plan. 📊 Example: Old Plan: 100 credits → 85 used Upgrade Plan: 500 credits New Balance: 85/500 (not 100/500). So you gain more space, but leftover ...

• Do the plans apply to all my connected accounts?

  Yes. Both free and paid plans cover all accounts connected within the app globally. So, One plan covers all your connected accounts globally.

• What happens if I exhaust credits on the free plan?

  The free plan includes 50 credits per month. Once exhausted, you have 2 options: Upgrade to a paid plan, OR Wait for credits to renew next month. ⚠️ If you don’t, your app access is revoked & order syncing stops.

• How can I check the status of an order that hasn’t synced yet?

  You can check the status of an order and see if it has changed from pending to unshipped or shipped in your Amazon Seller Central account.