Why can’t I downgrade or upgrade to certain plans?

Why can’t I downgrade or upgrade to certain plans?

You can’t choose a plan below your current usage + 25 credits.

📊 Example:

  • Used 230 credits

  • Can’t choose 250 credits (230 + 25 = 255 > 250)

  • Must choose ≥ 255 credits

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    • How do I upgrade or downgrade my plan?

      You can easily switch between plans using the "Change Plan" button located in the "Subscription" section on the right side of the app's "Overview" page. Upgrades: These are effective immediately, and your billing will be adjusted for the current ...

    • Can I switch between plans later if my business needs change?

      Yes, you can upgrade your plan at any time through the app’s pricing overview page. Any changes take effect immediately, and your billing will be adjusted accordingly for the current cycle. However, the following conditions apply to downgrades and ...

    • Why can’t I upgrade my plan?

      You cannot upgrade if you have pending excess usage charges. Once you clear them, upgrading is unlocked.

    • Can I start with the Free Plan and upgrade later?

      Absolutely. You can upgrade at any time from the Free Plan to a Beginner, Growth, or Enterprise Plan. Your product and order data remain intact when upgrading.

    • If I downgrade mid-month, do I get a refund or credit?

      When you downgrade your plan mid-month, Shopify automatically adjusts the billing for that month. All recurring subscription changes—upgrades or downgrades—are managed directly by Shopify following their billing policies. For specific billing ...