Refund Management
Refund failed: partial refund on a multi-product order
Amazon and Shopify don't handle partial refunds on multi-product orders the same way. If your Amazon order has more than one SKU/product, a partial refund issued in Shopify can be rejected by Amazon when it doesn't include enough information for ...
Refund failed: refund reason is blank, invalid, or not mapped
Amazon strictly validates the reason on every refund. If the reason isn't valid, the refund is rejected. There are three ways this commonly goes wrong. 1. The refund reason is blank Shopify lets you issue a refund without typing a reason. Amazon does ...
Refund failed: tax or shipping already refunded on Amazon
Amazon treats tax and shipping as separate, one-time refundable buckets on every order. If those amounts have already been refunded on Amazon, any new refund that includes tax or shipping again is rejected. Why it happens Tax and shipping on an ...
Refund failed: Amazon API throttle limit
Amazon throttles how many API calls can be made in a short window. If too many refunds are submitted in a short period — across all your orders combined — Amazon temporarily refuses additional refund calls and returns an "API throttle limit exceeded" ...
Refund failed: SKU mismatch after unlink or re-link
If the SKU on the Amazon order's line doesn't match the SKU currently linked between your Shopify product and the Amazon listing, the refund can't be matched back to a line on Amazon, and Amazon rejects it. Why it happens Each Amazon order line is ...
Refund failed: missing item-level detail
Amazon requires every refund to be described at the item level — which SKU/product, how many units, and how much for each. If the refund the app submits is missing any of that detail, Amazon rejects the whole refund. Why it happens Shopify allows ...
Refund failed: refund amount or scope is wrong
A refund will be rejected by Amazon when the amount or scope of the refund doesn't match what the original Amazon order can support. These are the three most common amount-related rejections. 1. The refund amount is more than the original order If ...
Refund failed: Refunded orders setting not enabled
If your Shopify-side refund hasn't reached Amazon, the first thing to check is whether the Refunded orders setting is turned on in the app. When this setting is off, the app will not push any Shopify refund to Amazon — refunds simply stay on Shopify. ...
Does a Shopify refund include shipping charges?
Short answer: No. When you issue a refund in Shopify, shipping charges aren't included by default — only the item amount is refunded. To refund shipping too, you have to add it manually during the refund. This applies to every Amazon-synced order in ...
Map Amazon return reasons (Order Settings)
When you issue a refund in Shopify, the app converts your Shopify refund reason into one of Amazon's allowed reasons before sending the refund to Amazon. This conversion comes from the Map refund reasons mapping you set up under Order Settings. If a ...
How refunds sync from Shopify to Amazon
When you issue a refund on a Shopify order that originated from Amazon, the CedCommerce Amazon Channel app automatically pushes a matching refund back to Amazon. You don't issue refunds inside the app — you do it in Shopify, and the app takes care of ...