Order Management 

The Order Section in the AliExpress Shopify Connector gives you a centralized workspace to manage all AliExpress orders directly within your Shopify store. It provides a clear view of order details, customer information, and fulfillment statuses, allowing you to monitor and process orders efficiently without switching platforms.

How Orders Sync

• Orders placed on AliExpress are automatically fetched into the connector app.
  
  

• Synced orders are created in your Shopify store within ~5 minutes.
  
  

• When you fulfill an order in Shopify and add tracking details, these updates are pushed back to AliExpress, marking the order as fulfilled.
  
  

• This bidirectional sync ensures your store and AliExpress remain in real-time alignment.
  
  

Syncing Past Orders

• You can also fetch historical orders.
  
  

• This is useful during onboarding or if previous orders were missed.
  
  

• The system updates the status of any previously synced orders, keeping records consistent.
  
  

Note: Cancelled AliExpress orders are not synced to Shopify. This prevents discrepancies between your AliExpress account and Shopify store.

Order Status Definitions

• All – Displays every order regardless of its status.
  
  

• Awaiting Shipment – Orders successfully placed and paid, but not yet shipped.
  
  

• Partial Shipped – Orders where only some items have been shipped, while others are still pending.
  
  

• Shipped – Orders fully shipped but not yet marked as delivered or completed.
  
  

• Completed – Orders delivered to the buyer and marked as fulfilled.
  
  

• Error – Orders that failed to sync due to technical or data issues (e.g., missing mapping, invalid info).
  
  

• Cancelled – Orders cancelled either by the buyer or by the seller before shipment.

Managing Orders in Shopify

From the connector app:

• View Orders – Click into any order to see full details:
  
  

• Customer name
  
  

• Shipping address
  
  

• Payment method
  
  

• Item details

• Edit Tracking Numbers – Update tracking if changes occur post-fulfillment.
  
  

• Resync Orders – Manually re-fetch orders by selecting a date range and clicking Sync Orders.

Handling Order Errors

When an order shows the Error status:

• It means the order couldn’t sync properly due to missing or invalid data (e.g., SKU mismatch, stock unavailable, mapping issue).
  
  

• Hover over the info (i) icon to view the error message.
  
  

• Fix the highlighted issue in Shopify or the app (such as correcting product mapping or updating inventory).
  
  

• Once corrected, the order status will update automatically or can be re-synced.
  
  

Create & Ship Actions

• Create – Used to manually generate the order in AliExpress if it didn’t sync automatically.
  
  

• Example: If an order was placed in Shopify but failed to push to AliExpress, click Create to initiate it.
  
  

• Ship – Used after you have dispatched the order.
  
  

• Clicking Ship lets you add tracking details so the order can be marked as shipped both in AliExpress and Shopify.
  
  

Tip: Always resolve the error before using Create or Ship, otherwise the sync may fail again.

With centralized order management, all AliExpress sales flow directly into Shopify. You can fulfill, track, and manage them alongside your Shopify orders — ensuring consistency, faster processing, and a smoother customer experience.