Order Section

Order Section

The Orders Management page is your central hub for handling all SHEIN orders that come through your store. Instead of jumping between platforms to check order status, payment, or fulfillment issues, you can see everything here in one place — including which orders need attention due to errors. This page is built to make order fulfillment fast, organized, and error-free. 

Five tabs help you categorize orders by their state. Switching between tabs lets you focus on one type of order at a time: 
  1. All – Shows every order in the system, regardless of status. This is the default view.
  2. Product Not Found – Orders that failed because the product couldn't be located on SHEIN or in the app (often due to missing links or deleted products).
  3. Inventory Error – Orders that failed because of stock-related issues, such as a product being out of stock when the order was placed.
  4. Unshipped – Orders that have been processed but not yet shipped to the customer. Use this tab to identify pending fulfillment work.
  5. Refunded Orders – Orders that have been refunded, fully or partially. 
These tabs help you triage your workload — for example, jumping straight to Inventory Error to fix stock issues, or to Unshipped to prepare today's shipments.
On the right side of the tab bar, you'll find the familiar three icons:
  1. Search – Quickly locate a specific order by order number or other identifier.
  2. Filter – Narrow the list using criteria such as payment status, date range, or failure type.
  3. Sort – Reorder the table (for example, by date or total) to bring the most relevant orders to the top.
These tools are especially helpful as your order history grows, making it easy to drill down without scrolling endlessly.

Page Grid: 

The main table lists all orders matching the selected tab. Each row represents one order, with the following columns:
  1. Order: Displays the unique order ID. This is the identifier you can use to reference the order on SHEIN or with customer support.
  2. Date: The date and time when the order was placed. Useful for tracking timing-related issues and for sorting recent orders to the top.
  3. Total: The full order value in the store's currency. At a glance, this tells you which orders are higher-value and may need priority handling.
  4. Payment Status: Shows whether the customer has paid for the order. Common statuses include:
    1. Paid – Payment was successful, and the order is ready for fulfillment.
    2. Other states like Pending or Refunded may appear depending on the order's life cycle.
  5. Items: Shows how many items are in the order, displayed as a clickable link. Clicking it opens a detailed view of the order's line items so you can see exactly what was purchased.
  6. Failed Reason: If an order ran into a problem, this column shows an Error tag summarizing why the order failed. Clicking it typically reveals more detail about what went wrong, such as a missing product or insufficient inventory, so you know exactly what to fix.
  7. Action: The rightmost column contains a three-dot menu (⋮) for each order. Clicking it opens:
    1. Create Shipping Label – Generate a shipping label for the order so it can be dispatched.


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