Orders Overview
The Orders section is where you manage your eBay orders from inside your Shopify store. As eBay sales come in, the app pulls those orders into this page and keeps them in sync, so you can track them, see how each one is doing, and act on any that need attention without switching between platforms. The page works hand in hand with your Order settings, which decide how these orders are created and handled once they arrive.
Import Orders
The Import Orders button at the top right pulls your eBay orders into the app on demand. Orders generally sync automatically when order syncing is enabled in your Order settings, but this button lets you fetch them manually whenever you want to make sure the latest orders are pulled in rather than waiting for the next automatic sync.
How to Import Orders
Step 1: Select the account
The Select Account dropdown is where you choose which connected eBay account to import orders from, since orders belong to a specific account. Pick the account whose orders you want to bring in.
Step 2: Choose whether to filter
The Filters checkbox controls how broad the import is. Leaving it unticked imports the account's orders without restriction. Ticking it lets you narrow the import to a specific set of orders by the filter conditions it reveals, which is useful when you only want to pull in a particular range or group rather than everything. Set the filters to match the orders you're after.
Step 3: Run the import
Once the account and any filters are set, select Import to pull the matching orders into the app.
Searching and filtering
Above the list is a search and filter bar to help you find specific orders. The field dropdown on the left controls what the search box searches against, so you can look orders up by SKU or another identifier. The search box filters the list as you type, and the filter icon on the right lets you narrow the list further.
Page Grid
Each row is one eBay order, and the columns tell you where it stands:
- eBay Order ID is the order's identifier on eBay, with a copy icon to copy it for cross-referencing.
- Account shows the connected eBay account the order came from, with its region flag, which matters when you sell across multiple accounts.
- Order Status shows how the order is progressing. The most important value to watch is Failed, which means the order could not be created on your Shopify store. Failed orders are shown as a link so you can open them to see what went wrong, and they're the ones to prioritize, since a failed order is one that hasn't made it into your normal Shopify fulfillment flow.
- Shopify Order Name and Shopify Order ID show how the order appears on Shopify once it's successfully created.
- Imported At shows when the app pulled the order in, and Date Created At shows when the corresponding Shopify order was created.
Viewing an order
Opening an order from the Orders list takes you to its detail view, where you see everything the app knows about that single eBay order in one place. This is where you check what was ordered, how it was paid for, where it's going, and where it stands in fulfillment. You reach it by selecting an order from the list.
The order header
At the top, beside the order, you'll see its status badge and an Imported At timestamp showing when the app pulled the order in. The three-dot menu at the top right holds the actions for this order, the same kind available in bulk from the Orders list, letting you act on this one order directly.
Line items
The Line items card lists the products in the order. For each item, it shows the Image, the Product Title along with its eBay Item ID, the SKU, the Price multiplied by Quantity, and the Line Total. Beneath the items, the Total sums the order. This is your record of exactly what the buyer purchased and at what price.
Payment Details
The Payment Details card shows how the order was paid. It covers the Payment Method, the Price, the Taxes Applied, and the Inclusive Tax amount. Together, these tell you what the buyer paid and how tax factored into it.
eBay Order Data
The eBay Order Data card holds the full raw order data from eBay in an expandable view. Opening it reveals the complete details eBay sent for the order, which is useful for troubleshooting or for checking a specific field.
Notes
The Notes card, on the right, shows reference details for the order. It includes the eBay Order ID and the Tags applied to the order. These are the tags the app adds so you can identify eBay orders within Shopify.
Customer Information
The Customer Information card shows the buyer's Name and Email, based on how customer details are handled.
Shipping Address
The Shipping Address card shows where the order is being sent, including the buyer's name and full delivery address. This is the address you fulfill against, so it's worth confirming before shipping.
Fulfillments
The Fulfillments card shows the order's fulfillment status. When nothing has shipped yet, it reads "Order not yet fulfilled." As you fulfil the order on Shopify, this reflects its progress, and when Shipment Sync is enabled in your Order settings, marking it fulfilled on Shopify also pushes the shipment and tracking back to eBay.
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