TikTok Shop Orders

TikTok Shop Orders

The Manage Order section provides sellers with a centralized dashboard to track, review, and manage all orders imported from connected sales channels. This eliminates the need to switch between multiple marketplaces and ensures smooth order fulfillment.
  1. Orders placed on TikTok Shop are automatically fetched into the Manage Order panel under the Channel section.
  2. Sellers can view essential order details, fulfillment type, payment amounts, and order status in one place.
  3. The section highlights both successful and errored orders, allowing quick action to resolve issues.

Channel Selection 

  1. Use the channel dropdown (top-right) to switch between orders from different marketplaces.
  2. Example: TikTok – all orders sync into the same dashboard but can be viewed separately. 

Order Grid 

Each order row includes:
  1. Order ID – A unique identifier fetched from the marketplace.
  2. Fulfilled By – Indicates whether the order is: 
    1. FULFILLMENT_BY_SELLER – Seller is responsible for packing and shipping.
    2. FBT → The order is fulfilled through TikTok Shop’s 4PL service, i.e, Fulfillment by TikTok.  
  3. Created On – The date when the order was placed on the marketplace.
  4. Price (USD) – Total order value including product price and, in some cases, shipping.
  5. Status – Real-time progress of the order:
    1. Unpaid – Order is placed, but the buyer hasn’t completed payment yet.
    2. On Hold – Order is temporarily paused due to payment verification, buyer request, or compliance checks.
    3. Awaiting Shipment – Order is confirmed and paid, but the seller still needs to pack and dispatch it.
    4. Awaiting Collection – Order is ready and waiting for pickup by the assigned carrier.
    5. Cancel – The order has been cancelled by the buyer, seller, or marketplace. No fulfillment required.
    6. In Transit – Order has been shipped and is currently moving through the carrier network.
    7. Delivered – The shipment has successfully reached the customer.
    8. Completed – The order is fully closed (delivered and confirmed in the system).
  6. Error – Highlights whether any syncing/processing error exists:
    1. No Error – Order imported successfully.
    2. Error – There’s an issue requiring seller action (e.g., SKU mismatch, inventory out-of-sync, or shipment creation error). 

Filters 

  1. Use the Filters option to refine orders by Status and Fulfilled by.
  2. Helpful for sellers managing high volumes of orders across multiple channels. 

Error Handling 

When an order shows an Error, sellers should:
  1. Click the error message to see details.
  2. Resolve issues such as: 
    1. Incorrect/missing SKU mapping.
    2. Inventory stock-out.
    3. Invalid shipping information.
  3. Re-sync the order after corrections.
Notes
Timely error resolution prevents delays and ensures customer satisfaction.

Best Practices 

  1. Regularly check the Error column to avoid fulfillment delays.
  2. Use Filters during peak sales to prioritize high-value orders.
  3. Always confirm that inventory sync is enabled to prevent overselling.

Example Walkthrough 

  1. A customer places an order on TikTok Shop.
  2. The order automatically appears in the Manage Order dashboard.
  3. Seller views:
    1. Order ID: 577110112599183426
    2. Fulfilled By: FULFILLMENT_BY_SELLER
    3. Status: Awaiting collection
    4. Error: No Error 
  4. Seller prepares the shipment and marks it as fulfilled.
If another order shows an Error (e.g., 577110075693109314), the seller checks the reason (like SKU mismatch), fixes it, and re-syncs the order.

This section ensures sellers can seamlessly track, process, and troubleshoot all channel orders from one place, improving efficiency and accuracy in multichannel fulfillment.

    • Related Articles

    • About UniCon

      Welcome to UniCon – Your Unified Multichannel Connector UniCon is a powerful multichannel management solution designed to help sellers scale beyond a single marketplace and thrive in today’s fast-paced eCommerce environment. Whether you’re expanding ...

    • Connect TikTok Shop

      To sync your TikTok Shop with UniCon and start managing products and orders in one place, you’ll need to connect your TikTok Shop account. Step 1: Connect Your TikTok Shop Click Connect in UniCon. Select your region of operation. You’ll be redirected ...

    • Manage Orders

      The Manage Orders section is your central hub for all orders that flow back from connected sales channels into the UniCon app. Every order placed by a customer on these marketplaces is automatically created in UniCon, providing a single platform to ...

    • Manage Warehouse

      The Warehouse section in UniCon allows you to manage your fulfillment locations with precision. By maintaining detailed warehouse data and syncing it with your connected channels, you can prevent overselling, avoid stockouts, and ensure smooth, ...

    • Channel Connection

      The All Channels section serves as your central hub for connecting, viewing, and managing every sales and fulfillment channel you use through UniCon. What You Can Do: Connect Your Preferred Channels: Start selling on new marketplaces like TikTok Shop ...