Yes, if you are managing your orders from Shopify and want to ship them on Etsy without tracking details, you can enable the option to send shipment details from Shopify to Etsy when fulfilling orders. This allows you to ship your orders without entering tracking information.

However, please note that starting August 11, 2021, Etsy requires a tracking number for any order of $10 or more shipped to a buyer in the US before you can mark it as complete. If your order meets this threshold, you'll need to provide tracking information to comply with Etsy's shipping policies.

For more details on how to manage shipping, please refer to the app's settings screenshot below.

To process a refund for an Etsy order, you need to refund the order directly on Etsy, as there is no API available to sync refunds from Shopify to Etsy. Even if you’ve refunded the order on Shopify, the refund will not be synced to Etsy, and no amount will be refunded through Shopify.

Here’s what you need to do:

• Refund the order manually on Etsy to ensure the refund is processed correctly.
  

Important Note: If you're managing the order from both platforms, the money for the order will only be deducted once. Therefore, make sure to perform the refund directly on Etsy to avoid any discrepancies.

To fix the "Email Domain not Valid" error in your order, follow these steps:

1. Check the Email Address: This error occurs when the email address provided by the buyer is incorrect or invalid. Verify that the email address is correct.

2. Update the Email Address in the App:

   • In the app, locate the specific failed order.
   • Click on the icon next to the order to update the email address with the correct one.

3. Sync the Order to Shopify:

   • Once the correct email is entered, the order can be synced to your Shopify store.
   • Go to the bulk drop-down menu and select "Create order on Shopify" to sync the order.

To resolve the "SKU Not Available" error in your order, it typically means that the product (SKU) ordered on Etsy is either not present in the application or hasn't been linked yet. Here are the steps to fix the issue:

Solution 1: Manually Map the SKU

1. Go to the Order Section in the app.
2. Manually search for the ordered SKU and map it to the corresponding product.
   
   
   
   
   
   

Solution 2: Link Unlinked Products

1. If the SKU is not linked, click the "Link" button next to the unlinked product in the app to associate it with the order.
   
   
   
   
   
   

Solution 3: Sync SKU from Shopify

1. Enter the SKU in Shopify for the relevant product.
2. Select the action "Update Price & Inventory", to bring the SKU into the app, ensuring the product is correctly mapped.

Here are a few reasons why your orders may not be syncing:

1. Order Management Setting is Disabled: Ensure that the order management setting is enabled in the app. If it's disabled, orders will not sync.
2. You Are on the Lite Plan: The Lite plan does not support order syncing. To continue syncing orders, you need to upgrade to the Dynamic plan.
3. Order Limit Reached on Current Plan: If you're on a certain plan, like beginner or beginner plus but have exhausted your order limit, you may need to purchase additional order add-ons or upgrade your plan to increase the limit.
   
   Read more here.
4. Order Error (on Shopify): If you're trying to locate an order in Shopify, there may be an error preventing the sync. Double-check the order details and ensure everything is correctly set up.
   
5. Token Revoked: If the connection token between your Etsy store and our app has expired or been revoked, new orders will not sync. Reconnect your Etsy account from the app settings to generate a new token and restore syncing.

No, an unpaid order on Etsy cannot be automatically created in Shopify. The application will only fetch and sync orders that are both open and paid.

However, you can still manually fetch the unpaid order from Etsy:

1. Go to the "Order" section of the app.
2. Click on the "Fetch" button to retrieve the unpaid order.
   

Once the order is paid and open, it will be automatically synced to Shopify. 

To sync the status for the Cancelled or Refunded orders, make sure you have enabled the "Cancel/Refund Order Management" settings in the Order Management.

If the setting is already enabled, you need to follow the below steps:

1. Visit the 'Orders' Dashboard 
2. Select the orders for which you want to update the status by checking on the checkboxes to the left.
3. Choose the option 'Sync Etsy Order Status' from the three-dots action.
   
   
   
   
4. Proceed with the 'Submit' button.

This will sync and update the Cancelled/Refunded orders accordingly. For more clarity, read the help doc here. 

This error occurs when the inventory is not available in the enabled location in Shopify.

To resolve this:

1. Check the Enabled Location in the Settings section of the app. 
   
2. Ensure the inventory is present in the enabled location in Shopify.

Once the location is enabled and inventory is updated, you can publish the products directly from the All Products section of the app.

If you've already shipped the orders from your Shopify store, but the order is still showing as incomplete on Etsy, follow these steps:

1. Go to the Orders section in the app.
2. Select the order that needs to be marked as fulfilled.
3. Run the "Sync Shipped Orders" option.

This will update the order status and mark it as fulfilled or completed on Etsy.