How to resolve a Failed Shipment error in the app
If a shipment didn't push from Shopify to Amazon, the order shows a Failed Shipment error in the app. Fixing it is a two-step process: correct the tracking details in Shopify, then retry the shipment from the app.
Note: Make sure shipment syncing is enabled in the app first. Go to Settings → Order Settings → Shipment and click the enable button to turn it on. Without this, the retry won't push to Amazon.
Step 1 — Update the tracking details in Shopify
Open the order in Shopify and confirm the fulfillment has the right values:
- Tracking Company — set to a valid carrier (e.g., USPS, UPS, FedEx).
- Tracking Number — the carrier's tracking number for the package.
Save the fulfillment so Shopify holds the corrected details.
Step 2 — Retry the shipment from the app
- Open the Orders section in the app.
- Search for the order.
- Click on Failed Shipment on the order's row.
- Click the Retry Shipment button.
The app re-pushes the shipment to Amazon. Once Amazon accepts it, the order's status moves to Shipped.
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