If a shipment didn't push from Shopify to Amazon, the order shows a Failed Shipment error in the app. Fixing it is a two-step process: correct the tracking details in Shopify, then retry the shipment from the app.

Note: Make sure shipment syncing is enabled in the app first. Go to Settings → Order Settings → Shipment and click the enable button to turn it on. Without this, the retry won't push to Amazon.

Step 1 — Update the tracking details in Shopify

Open the order in Shopify and confirm the fulfillment has the right values:

• Tracking Company — set to a valid carrier (e.g., USPS, UPS, FedEx).
• Tracking Number — the carrier's tracking number for the package.

Save the fulfillment so Shopify holds the corrected details.

Step 2 — Retry the shipment from the app

1. Open the Orders section in the app.
2. Search for the order.
3. Click on Failed Shipment on the order's row.
4. Click the Retry Shipment button.

The app re-pushes the shipment to Amazon. Once Amazon accepts it, the order's status moves to Shipped.