What should I do if tracking details are not syncing on Amazon?
Follow these steps:
Ensure that the Shipment Sync Setting is enabled in the Order Setting section.
Navigate to the Failed Order Section grid, apply the filter for Failed Shipments, and check if the specific order with unsynced shipment details is listed there.
If the above steps do not resolve the issue, please contact our support team for further assistance.
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How can I stop syncing shipment details on Amazon if a tracking number is not provided?
You can enable the "Tracking Details" present under the Order->Shipment Setting section. This will halt all fulfillments that do not contain a valid tracking number.
I do not wish to send Tracking details from Shopify to Amazon. I want to update them directly on Amazon.
You can do so through the ‘Setting’ section of the app. You can simply disable the sync Tracking Details setting. Once the setting is disabled, the tracking details will not be sent with orders from Shopify to Amazon. But we suggest you always ...
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