Why and when does Amazon auto-cancel orders?
Amazon will automatically cancel an order if you haven’t confirmed shipment within 7 days of the Ship By Date. This happens because Amazon requires timely fulfillment to ensure a good customer experience.
Additionally, Amazon may auto-cancel orders in these situations:
- The buyer’s payment method cannot be verified
- The buyer is identified as fraudulent
Important:
1. Auto-cancellations due to delayed shipment do impact your cancellation rate.
2. Auto-cancellations due to payment or fraud issues do not impact your cancellation rate.
To avoid auto-cancellations, confirm shipment on time and keep inventory levels updated. Maintaining a cancellation rate below 2.5% is crucial to prevent account health issues or even deactivation.
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