Why Are My Refunds Not Being Processed on Amazon?

Why Are My Refunds Not Being Processed on Amazon?

Ensure that the “Sync Refunded Orders on Amazon” setting is enabled in the app before troubleshooting refund issues.

Here are the most common reasons for refund failures between Shopify and Amazon:
  1. Incorrect refund amount – The refund amount must not exceed the actual order amount (e.g., refunding ₹20 for a ₹10 order).
  2. Refund reason not mapped – Amazon requires a mapped refund reason based on predefined criteria, unlike Shopify. Make sure a valid reason is selected in the app.
  3. Refund reason left blank – Amazon will reject refund requests that do not specify a reason.
  4. Invalid refund reason – Only Amazon-approved reasons are accepted. Ensure you use one from their predefined list.
  5. Partial refunds on multi-item orders – Amazon does not support partial cancellations. The full order must be cancelled, and detailed adjustment information must be provided.
  6. Missing items in the refund request – Unlike Shopify, Amazon requires item-level detail for processing refunds.
  7. SKU mismatch – The product may have been unlinked or re-linked before the refund was initiated, causing errors.
  8. Ineligible refund amount – If the item was already refunded on Amazon, reprocessing via Shopify will fail.
  9. Ineligible tax or shipping refund – Similar to above, duplicate refund attempts will be rejected.
  10. API throttle limit exceeded – You may have exceeded the allowable number of refund requests. Wait for a while and then retry the refund.

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