Order Management
Order failed: Unable to claim / reserve inventory
If a Failed Order's reason reads "Unable to claim inventory" or "Unable to reserve Inventory", Shopify rejected the order because it couldn't allocate stock for one of the SKUs. There are two common causes. 1. The SKU has no inventory in Shopify The ...
Order failed: SKU/product not found
When an Amazon order lands in the Errors tab and you click on Failed Order, the dialog shows the failure reason. A "product not found" reason has two flavours, distinguishable by what you see in the dialog. 1. "No products found" with the red banner ...
Need help in syncing VAT details in your order to Shopify?
Tax details are synced only if the VAT Calculation Service (VCS) is enabled in Amazon Seller Central. This configuration is mandatory for EU regions only. Enable VCS in Seller Central Go to Seller Central. Navigate to Settings → Tax Settings. Enable ...
Why an Amazon order isn't yet imported
If an order you're expecting from Amazon hasn't appeared in the app, one of these three things is almost always why. 1. The order is still Pending on Amazon The app only imports orders after Amazon moves them past Pending — Unshipped for FBM, Shipped ...
Which Amazon orders sync to Shopify, and how
Once your store is connected, Amazon orders flow into the CedCommerce Amazon Channel app on their own — there's nothing to set up, and you don't need to refresh or run a manual sync. Where to find your orders Open Orders in the left navigation. Every ...