What does a Failed Order with the error – "Service Unavailable" mean?
This error usually occurs when the Shopify store is closed or Shopify has disabled order creation for the store.
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How to resolve "Failed Refund" error?
The "Failed Refund" error usually happens when the refund reason in Shopify doesn’t match Amazon’s required format or predefined requirements. Check whether the refund meets Amazon’s policies and retry the process. Since Amazon only accepts specific, ...
How to resolve a Failed Order with the error – "Unable to reserve inventory"?
This error occurs when the product is out of stock or doesn’t have enough inventory in your Shopify store, causing the order to fail. How to Fix: Update Inventory: Add inventory to the product in your Shopify store. The app will automatically retry ...
Order failed: SKU/product not found
When an Amazon order lands in the Errors tab and you click on Failed Order, the dialog shows the failure reason. A "product not found" reason has two flavours, distinguishable by what you see in the dialog. 1. "No products found" with the red banner ...
Order failed: Unable to claim / reserve inventory
If a Failed Order's reason reads "Unable to claim inventory" or "Unable to reserve Inventory", Shopify rejected the order because it couldn't allocate stock for one of the SKUs. There are two common causes. 1. The SKU has no inventory in Shopify The ...
How to resolve a Failed Shipment error in the app
If a shipment didn't push from Shopify to Amazon, the order shows a Failed Shipment error in the app. Fixing it is a two-step process: correct the tracking details in Shopify, then retry the shipment from the app. Note: Make sure shipment syncing is ...