Pricing
Will I lose data when switching plans?
No. Whether upgrading or downgrading, your synced product listings and historical data remain safe. Only your limits and syncing volume change based on the new plan.
My order syncing is paused. How can I resume it mid-cycle?
Syncing will only resume if: You upgrade your plan to increase limits Or the next billing cycle resets your usage. Syncing is paused automatically after hitting the cap and doesn’t auto-resume without one of these actions.
How can I reach support for billing disputes?
You can reach CedCommerce support via: In-app chat Email (support@cedcommerce.com) Your account manager Please include your Shopify store URL and billing cycle details for quick resolution.
What if I face errors while syncing orders?
Common syncing errors are related to: Amazon account authentication issues Product listing mismatches Order status conflicts If you’re unable to resolve the issue on your own, reach out to us through the live chat window inside the app or email us at ...
My usage seems wrong. How can I verify the order syncing count?
You can monitor your synced orders under the Subscription section of the app. For discrepancies, contact support@cedcommerce.com.
My order syncing has stopped. How can I fix it?
Order syncing may stop due to any of the following reasons: You’ve exceeded your plan’s order limit and reached the additional syncing cap. Your Amazon account is disconnected. You uninstalled/reinstalled the app without completing the reconnection ...
Can I switch from a monthly to a yearly plan mid-cycle?
Yes, switching is possible. Once approved, your remaining monthly subscription will be adjusted, and the yearly plan will be activated via the backend with a custom invoice and terms.
Are yearly plans available for the Amazon CedCommerce Channel? How can I request it?
Yes, yearly plans are available, but not directly through the Shopify app interface. These are managed internally by the CedCommerce business development (BD) team. If you're interested in a yearly plan, simply email us at support@cedcommerce.com to ...
What happens if I uninstall the Amazon CedCommerce Channel app and reinstall it later?
If you uninstall, you can reinstall within 48 hours and continue using the app. Your data and configuration will also be restored if reinstalled promptly. However, after the 48-hour time limit, we will delete your data permanently, and you will have ...
How can I track my synced order count and cost?
You can view your synced order usage and any additional syncing costs from the Amazon CedCommerce Channel's dashboard, in the Subscription section. This helps you stay informed and avoid hitting limits unexpectedly.
Are synced orders counted across multiple Amazon accounts?
Yes. If you’ve connected more than one Amazon account, the total synced orders across all accounts contribute to your monthly limit.
Will syncing pause automatically after I hit the cap?
Yes. Once you reach your additional syncing cap (as defined by your plan), the app will automatically pause order syncing until your next billing cycle begins. To resume syncing immediately: Clear your additional syncing charges first (these would ...
Do order syncing limits reset every month?
Yes. Your included order sync limits and additional usage caps automatically reset with each new billing cycle in the Amazon CedCommerce Channel.
What is the maximum I can be charged for additional syncing?
Each paid plan has a defined maximum monthly cap: Beginner Plan: $30 (covers 120 extra orders) Growth Plan: $50 (covers 200 extra orders) $249 Plan: $50 (covers 200 extra orders) Once you reach the cap, syncing pauses for the rest of the month.
Is the additional syncing cost postpaid or prepaid?
The additional syncing cost operates on a prepaid model with a pre-authorized credit limit. Before the billing cycle begins, a capped amount (based on your plan) is pre-locked on your card. This amount is not charged immediately—it is only deducted ...
How is an additional order syncing billed?
Additional order syncing is postpaid, calculated daily based on actual usage. You’re charged $0.25 per order beyond your included limit, up to a monthly cap depending on your plan.
What happens if I exceed my order limit?
If you exceed your plan’s order syncing limit: Paid plans: You’ll be charged $0.25 per additional order, up to a capped amount. Free plan: Syncing stops once 50 orders are reached, no additional syncing is allowed.
What are “order syncing limits” in each plan?
Each plan includes a monthly limit for the number of Amazon orders that can be automatically synced through the app. These limits vary by plan and help ensure smooth, predictable syncing performance based on your business needs. Order Syncing Limits ...
What if I need to sync more orders than the Growth plan's syncing limit (2,700 orders/month)?
If you need more than what the $249 plan offers, CedCommerce recommends discussing a custom Enterprise Plan tailored to your needs. Contact the sales team for a solution with higher caps and personalized support, at support@cedcommerce.com.
What is the $249/month plan, and how can I access it?
The $249/month plan is an advanced version of the Growth plan, offered only to sellers who: Are currently on the $99 Growth Plan Need to sync more than 1,200 orders/month It includes: 10,000 product listings 2,500 orders/month Additional syncing: 200 ...
Is there a cap on the maximum syncing cost in the Growth or $249 plan?
Yes: Growth Plan ($99): Capped at $50/month for additional orders $249 Plan: Also capped at $50/month, allowing 200 more orders beyond the included 2,500
How do additional syncing charges work in the Growth Plan?
Extra orders are billed postpaid at $0.25 each, only until you hit the $50 cap. That allows a maximum of 200 additional orders/month. Charges are calculated daily.
What happens if I cross the 1,000 order limit in the $99 Growth Plan?
Once you exceed the 1,000 order limit: You will be charged $0.25 per additional order. Syncing continues until the additional syncing charges reach $50, which covers up to 200 extra orders. After reaching this cap, order syncing is automatically ...
How many products and orders can I sync in the Growth Plan?
You can: Sync up to 10,000 Amazon products Sync up to 1,200 orders/month (1,000 included + 200 additional with charges)
What’s included in the $99/month Growth Plan?
The $99 Growth Plan is designed for scaling Amazon sellers. It includes: Syncing for up to 10,000 Amazon products 1,000 orders/month included Additional syncing at $0.25/order, up to 200 additional orders Syncing charges capped at $50/month Total ...
Can I start with the Free Plan and upgrade later?
Absolutely. You can upgrade at any time from the Free Plan to a Beginner, Growth, or Enterprise Plan. Your product and order data remain intact when upgrading.
What happens when I cross 500 orders in the $49 Beginner Plan?
Similar to the $19 plan, additional orders are synced at $0.25/order, capped at $30/month (120 extra orders). Total syncing allowed = 500 included + 120 extra = 620 orders/month.
Is there any difference in product syncing between the $19 and $49 Beginner Plans?
No. Both Beginner Plan tiers allow up to 5,000 product listings. The difference lies in the order syncing limit: $19/month: 100 orders $49/month: 500 orders
What happens if I cross 100 orders in the $19 Beginner Plan?
You will be charged $0.25 per additional order, up to a cap of $30/month (maximum 120 extra orders). Once the cap is reached, syncing pauses until the next billing cycle.
Is there any difference in product syncing between the $19 and $49 Beginner Plans?
No. Both Beginner Plan tiers allow up to 5,000 product listings. The difference lies in the order syncing limit: $19/month: 100 orders $49/month: 500 orders
What happens if I cross 100 orders in the $19 Beginner Plan?
You will be charged $0.25 per additional order, up to a cap of $30/month (maximum 120 extra orders). Once the cap is reached, syncing pauses until the next billing cycle.
What is the difference between the $19 Beginner Plan and the Free Plan?
The $19/month plan offers: 5,000 product listing syncs (vs. 100 in Free Plan) 100 included orders/month (vs. 50) Additional syncing available at $0.25/order (up to 120 extra orders) Syncing capped at $30/month for extra orders
Can I exceed the 50-order limit in the Free Plan?
No. The Free Plan has a strict cap. Once you hit the 50-order/month limit, syncing will pause. To continue syncing more orders, you’ll need to upgrade to a paid plan.
What does “Sync 50 orders/month at $0.2/order” mean?
Free Plan users can opt to sync up to 50 orders per month at $0.2 per order, capped at $10/month. This is optional and designed for sellers who want limited syncing without upgrading to a paid plan.
Can I sync orders in the Free Plan? If yes, how many?
Yes. You can sync up to 50 orders/month at $0.2/order (max $10/month) in the Free Plan. These can include new, fulfilled, or canceled orders from Amazon.
How many products can I list and sync in the Free Plan?
The Free Plan allows you to list and sync up to 100 Amazon products. This limit includes all active listings synced through the app.
What features are available in the Free Plan?
The Free Plan is ideal for sellers exploring CedCommerce’s Amazon integration. It includes: Syncing for up to 100 products 50 orders/month at $0.2/order (max $10/month) No additional syncing beyond this is available.
Can I pause my subscription temporarily?
There is no direct option to pause a subscription. However, you may downgrade to the Free Plan to stop recurring charges IF you don’t have any active orders for the month and connect with our customer support team at support@cedcommerce.com for help.
If I downgrade mid-month, do I get a refund or credit?
When you downgrade your plan mid-month, Shopify automatically adjusts the billing for that month. All recurring subscription changes—upgrades or downgrades—are managed directly by Shopify following their billing policies. For specific billing ...
Are there any hidden or additional charges besides the monthly fee?
There are no hidden fees. However, additional charges may apply if you exceed your order syncing limit: These are billed at $0.25/order, subject to a monthly cap based on your plan.
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