Order
Why did my order fail with the error “Unable to reserve inventory” even though the product has stock in Shopify?
This issue occurs when the CedCommerce app has inventory available within or in Shopify. However, if the error "Unable to reserve inventory" appears in a failed order, first try creating the order from the CedCommerce app. If the issue persists, you ...
How can I check the status of an order that hasn’t synced yet?
You can check the status of an order and see if it has changed from pending to unshipped or shipped in your Amazon Seller Central account.
Why is my FBA order taking so long to sync to Shopify?
When an FBA order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Shipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending to ...
Why is my FBM order taking so long to sync to Shopify?
When an FBM order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Unshipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending ...
How to resolve "Failed Refund" error?
The "Failed Refund" error usually happens when the refund reason in Shopify doesn’t match Amazon’s required format or predefined requirements. Check whether the refund meets Amazon’s policies and retry the process. Since Amazon only accepts specific, ...
What does a Failed Order with the error – "Service Unavailable" mean?
This error usually occurs when the Shopify store is closed or Shopify has disabled order creation for the store.
How to resolve a Failed Order with the error – "Unable to reserve inventory"?
This error occurs when the product is out of stock or doesn’t have enough inventory in your Shopify store, causing the order to fail. How to Fix: Update Inventory: Add inventory to the product in your Shopify store. The app will automatically retry ...
What are the various Order categories?
Failed orders- All the Amazon orders that failed to be created/synced on the Shopify Store Archived orders - These are the orders that have archived from the order grid Refund Orders - Those Amazon orders that are refunded from Shopify Cancel orders ...
I do not wish to send Tracking details from Shopify to Amazon. I want to update them directly on Amazon.
You can do so through the ‘Setting’ section of the app. You can simply disable the sync Tracking Details setting. Once the setting is disabled, the tracking details will not be sent with orders from Shopify to Amazon. But we suggest you always ...
Why is the shipping tax missing in the orders on Shopify? How can it be added?
Firstly, please check if you have applied shipping charges for the product(s) or not. If yes, check the settings section in the app once. Please follow these steps to navigate: Log in to the CedCommerce Amazon Channel app from the Shopify store - Go ...
What happens when an order is received on the Amazon marketplace but the product does not exist on the Shopify store?
There are two possible scenarios: 1. if 'Sync Amazon orders for not-linked products' setting is not enabled- The order is marked as failed and listed as failed order in the order grid. 2. if 'Sync Amazon orders for not-linked products' setting is ...
How to resolve a Failed Order with the error – “Product Not Found”?
Here’s how you can fix it: Product is not in the CedCommerce Amazon Channel App / Product is in the CedCommerce Amazon Channel App but SKU are Unlinked Enable the CedCommerce Amazon sales channel from your Shopify store. After the product is imported ...
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Introduction
Established in 2012, SHEIN is a leading global online retailer offering fashion, beauty, and lifestyle products. Since launching its 3P marketplace in the U.S., SHEIN has grown to become the largest fast-fashion retailer, serving over 88.8 million ...
How to Update Your Facebook Account
Before you begin to update your Facebook account, please note that if you wish to connect to a different Facebook account than the one you are currently using, all your current campaigns on the Social Ads for Buy with Prime will get disconnected. ...
Step 1: Authorize Mirakl Connect
The CedCommerce Mirakl WooCommerce Connector is easy and quick to use. This section will help you understand how to get onboard on the connector. Once the plugin is installed on your WooCommerce store, select 'Mirakl Connect' under the WooCommerce ...
Product Settings
This subsection provides you with the ability to configure changes in the following settings: Sync Product - By enabling the product syncing option, you can streamline the process of synchronizing products from WooCommerce to Mirakl Connect. However, ...
Can I cancel my plan anytime?
To cancel your plan, all you need to do is just uninstall the app. Uninstalling the app from your Shopify store will cancel your plan at the very moment. (No Refund will be allowed in this case).